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IT Support Analyst
4 months ago
The role
We currently have an exciting opportunity for an IT Support Analyst with experience across level 1 IT support. This is a full time, permanent role based in our Sydney office.
The Infrastructure Services team
Key responsibilities
As part of a team of 7 IT Support Analysts you will have a breadth of IT technical knowledge and skills to liaise with internal customers over the phone and face to face. Your focus will be to trouble shoot and problem solve level 1 IT related issues and escalate to level 2 and 3 when required. You will work with SLAs and be flexible with your working hours on a rotational roster and some weekends as required.
Skills & Experience
The ability to identify issues that need to be escalated to level 2 and 3 supportExperience with Windows 7/10, Outlook 2010/2016, and desktop virtualisation familiarityFamiliarity with document management systems (e.g. Worksite and printing support)Experience supporting Remote Access, A/V, Tablet and iPhone queriesStrong customer service skillsA strong focus on customer satisfaction and working to SLAsPrevious experience in professional services would be highly regarded