Food and Beverage Team Leader

5 months ago

Darlinghurst, Australia PULLMAN Full time

**Company Description** Work Your Way to Pullman Sydney Hyde Park **Our 241 room, Premium 5 Star Luxury Hotel is located next to the beautiful Hyde Park and on the doorstep of some of Sydney's most vibrant restaurants, bars, shopping and entertainment venues. We welcome a diverse range of guests every day with a mix of both corporate & leisure as well as hosting and taking part in an array of events, including the incredible (and colourful) Mardi Gras.
- The efficient running of the food and beverage service function to both meet and exceed customer needs and expectations with a focus on conference & events.
- Proactively managing and resolving guest complaints
- Working hands-on alongside the team, Leading and developing your team members by assisting with service, training and ongoing development.
- Adhere and uphold RSA principles and liquor licensing guidelines at all times.
- Liaising with guests, Chef and Kitchen brigade on the menu, guest feedback and service issues
- Upholding and maintaining a clean, hygienic and ALLSafe working environment

**Qualifications**
- Passion for food & beverage service and guest engagement - always seeking to find the YES in every situation.
- Excellent communication skills; including both verbal and written.
- A hands on approach with an eye for detail and accuracy.
- Someone who can think outside the box to ensure continuous improvement.
- Have the ability to work various evenings including weekends and public holidays.
- RSA Certification

**Additional Information**
Accor is the world's largest and fastest-growing Hotel group with a network of more than 4,000 properties in over 90 countries. We offer a positive working environment, global company & partner benefits, learning & development opportunities and career progression.

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