Account Manager

4 weeks ago

Windsor, Australia House of Psalm Full time

**About House of Psalm**:
At House of Psalm, we are passionate about setting a new standard for the industry. We put generosity and imagination at the heart of our offer - and that’s what makes us different. Everything we do is quality tailored and infused with creativity. We believe that honesty, transparency and authenticity are essential to success, and that the best strategies start with integrity. As a boutique team, we make a mighty impact and set the standard on what good looks like.

**About the Role**:
**Key Responsibilities**:

- Serve as the main point of contact for assigned clients and build long-term relationships
- Develop a deep understanding of clients' business needs and goals, and provide strategic guidance on SEO best practices and tactics
- Work closely with the SEO team to ensure projects are delivered on time, within scope, and within budget
- Communicate client feedback and needs to the internal team and ensure expectations are met
- Conduct regular check-ins with clients to ensure they are satisfied with the work being done and identify areas for improvement
- Monitor project progress and provide regular status updates to clients
- Prepare and deliver monthly performance reports to clients, highlighting key insights and providing actionable recommendations
- Work with the sales team to identify upsell and cross-sell opportunities and support the new business acquisition process

**Requirements**:

- Bachelor's degree in marketing, business or a related field
- Minimum 2 years of experience in account management or a related field, with a proven track record of managing client accounts and delivering results
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders
- Strong project management and organisation skills, with the ability to manage multiple projects simultaneously and meet deadlines
- Demonstrated analytical and problem-solving skills, with the ability to think strategically and identify opportunities for growth
- Strong attention to detail and quality, with the ability to ensure all client deliverables meet House of Psalm's high standards
- Ability to work independently and collaboratively in a fast-paced, dynamic team environment
- Familiarity with SEO best practices and techniques is a plus
- A strong portfolio of successful account management experiences

**What We Offer**:
At House of Psalm, we're dedicated to creating a supportive, inclusive, and professional culture where everyone feels welcome. We want happy staff who bring their whole selves to the job and work smarter, not harder. After all, our people are the true source of our edge. Whether you're in the office, working from home or a mix of both, the benefits of being a part of the House of Psalm team in Melbourne, Victoria include:

- A supportive and collaborative work environment, where you can learn from others and develop new skills
- Opportunities for professional growth and advancement within the company
- Regular team building activities and events, to build camaraderie and foster a sense of community
- Flexible work arrangements and a healthy work-life balance, to help you stay productive and engaged
- Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey
- Monthly team nights and incentives to encourage team members who go above and beyond
- 'HOP To It' leave (1 paid volunteering day) and a range of sustainability and ethical initiatives to get involved in.

**Salary**: $70,000.00 - $80,000.00 per year

**Benefits**:

- Work from home

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Windsor, VIC: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Account management: 2 years (required)

Work Authorisation:

- Australia (required)

Application Deadline: 28/02/2023
Expected Start Date: 07/03/2023

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