Operations Manager

2 weeks ago

Perth, Australia Animal Emergency Australia Full time

**Work Type**
**- Permanent Part time 24hrs/wk - option to progress to FT and/or additional PT hours**

**Location: Multi Site - Yokine & Cannington, WA (Cannington opening later this year)**

Perth Vet Emergency (PVE) is one of the leading 24-hour emergency animal hospitals in Perth, operating 7 days a week, 365 days of the year. We are committed to working as a team to deliver positive results for our team, clients, and patients, as well as learning from each other and having fun in the process Our environment is very fast-paced, and we never settle for the status-quo. We have built a reputation for excellence, and due to the rapid growth and expansion of our business, are looking for a strong leader to enhance our growing business.

PVE is part of the Animal Emergency Australia (AEA) network, where we provide emergency vet care across multiple hospitals in Queensland, ACT, Western Australia and Tasmania. We are a home for veterinary professionals to do and be their best. At AEA we are dedicated to continual improvement in the care we provide the patients who rely on us and to do this, we strive to create a culture of continual improvement within each individual team. Through providing an innovative, flexible, fun, world-class workplace, we give people who join us an opportunity to truly do, and be, their best.

**The Role**:
This role is Perth based.

As the Operations Manager, you will embrace and share our values of Excellence, Respect, Integrity, and Collaboration & Care and have a pivotal role in driving our vision to making a difference to all animals and people by leading the way in the Veterinary Experience.

The Operations Manager is responsible for planning, implementing, and supervising the day-to-day operational routines, equipment, and assets of the hospital to ensure operational effectiveness. Leadership forms a key component of this role with direct report responsibilities to assist with the management of key duties.

**Main responsibilities**:

- Management of day-to-day operations including operational decision making.
- End-to-end process improvements to enhance operational efficiency and productivity.
- Participate in senior management strategic planning meetings.
- Plan and forecast to meet strategic operational business goals.
- End to end Inventory and Equipment management including budget management and reporting.
- Strong management and oversight of all Workplace Health and Safety compliance reporting requirements.
- Supervise, coach, and manage the performance of direct reports.
- Foster a harmonious and professional work culture.

***

**About you**:

- **Minimum 5 years’ experience**working in an Operational and Leadership role, Veterinary or Healthcare experience is highly desirable however not essential.
- Project management experience is highly desirable.
- Strong ability to drive exceptional performanceand deliver operational excellence.
- **Previous experience in change management and performance improvement outcomes.**:

- Demonstrated planning, time management and organisational skills, particularly in managing multiple tasks and multidisciplinary issues to achieve business goals and meet deadlines.
- Strong interpersonal skillsto engage and build relationships with colleagues, team members and key stakeholders.
- A **love for daring leadership**and **motivating** people to achieve their best.
- Positive energy, presence,and attitude.
- Strong negotiation, influencingand persuasion skills.
- Impeccableintegrity, ethics, and professionalism along with empathy for others and a love of animals.
- A high level of dependability in all aspects of the job, including the ability to be calm and take accountability for actions.

We know that work is a two-way relationship and that without our amazing team we could not do what we do so well. So, if you are successful in joining our team, we will support you, train you, treat you with respect and help you grow and achieve your goals.

**Benefits and Cool Stuff***:

- Employee pet wellness discounts
- Flexible working arrangements
- Comprehensive employee assistance and wellbeing initiatives.
- Discounted family and individual gym memberships
- A kind and supportive work culture and team that embodies our core values.
- The opportunity to positively influence and develop our practice and be involved in purpose driven work where you can make a real difference.

This role has flexibility around when hours are worked but given the nature of our after-hours service for clients, your availability and support will be needed at times on weekends, mornings /nights, and public holidays.

**Next Steps**:
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