Group Customer Planning and Research Manager

4 weeks ago

Sydney, Australia The Star Entertainment Group Full time

As our Group Customer Experience and Research Manager, you will be responsible for developing and delivering an outstanding program featuring a closed loop approach for identifying customer issues, analyzing and researching feedback to generate meaningful insights to drive guest centric performance changes. You will lead the Guest Experience and Brand Tracker and use the insights gained to influence and lead change within the business.

Key priorities:

- Strategic management of Guest Experience program including methodology, insights, recommendations and agency management
- Lead the program across the business and influence change with key stakeholders such as property COOs, CMO and operational team, manage ongoing initiatives to uncover customer insights designed to improve customer experiences and delivering success
- Write board papers to present results, insights and actionable recommendations
- Develop customer improvement strategies leveraging feedback and insights to improve operational performance to exceed Group KPIs
- Partner with key stakeholders at all properties in operational areas of the business to drive strategy, plans and activities.

**Our benefits**
- Flexible and agile working culture across a geographically diverse organisation
- Permanent, Full Time position with competitive salary + bonus
- Diversity & Inclusion areas of focus include Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
- 30% Discounts across award winning restaurants and accommodation at all 3 properties
- Lifestyle discounts including gym memberships and laundry services
- FREE meal each day at our Employee Dining Room, including sandwich bar, hot meals and more
- Discounted parking available
- Career development, training, and courses via The Star Academy
- The Star is an Employer of Choice for Gender Diversity awarded by WGEA

**To be successful in this role you will have**:

- Proven experience in a similar role within a fast moving organisation
- Demonstrated experience managing large scale research programs from inception to execution
- Strong ability to influence senior leaders to achieve business outcomes
- Previous experience in strategy, analytical report writing and delivering presentations at EXCO & Board level

**About us**

The Star Entertainment Group’s vision is to be Australia’s leading integrated resort company. Attracting 18 million guests each year, The Star Entertainment Group’s properties across Sydney, Brisbane and the Gold Coast are world class tourist destinations that offer visitors a diverse selection of award-winning restaurants, bars, cafes, accommodation, and entertainment options.

**Our culture**

The Star is a Founding Partner and Major Corporate Partner of Women in Gaming and Hospitality (WGHA) and is recognised with a Silver Award 2021 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTIQ+ inclusiveness in the workplace.

**It's your move**

**Make your next move by clicking the link below.

  • Customer Researcher

    3 weeks ago

    Sydney, Australia NSW Government -Customer Strategy & Technology Full time

    A couple of exciting opportunities to work in a dynamic team and showcase your customer research, collaboration, communication and stakeholder engagement skills - Challenging and rewarding Mid level role offering great exposure and opportunity contribute in a meaningful way to improve the effectiveness of a progressive state government organisation - 2 Fixed...

  • Customer Researcher

    1 week ago

    Sydney, New South Wales, Australia NSW Government -Customer Strategy & Technology Full time

    A couple of exciting opportunities to work in a dynamic team and showcase your customer research, collaboration, communication and stakeholder engagement skills Challenging and rewarding Mid level role offering great exposure and opportunity contribute in a meaningful way to improve the effectiveness of a progressive state government organisation 2 Fixed...

  • Senior Entertainment Manager

    4 weeks ago

    Sydney, Australia Group Customer & Product Full time

    The Star Entertainment Group (TSEG) is a publicly listed company on the ASX. Our purpose is to create fun at trusted destinations and our aim is to deliver sustainable outcomes for our guests, our Team Members, the communities in which we exist and our shareholders. We do this by providing entertainment, gaming, and leisure experiences in a safe,...

  • Senior Entertainment Manager

    3 weeks ago

    Sydney, Australia Group Customer & Product Full time

    The Star Entertainment Group (TSEG) is a publicly listed company on the ASX. Our purpose is to create fun at trusted destinations and our aim is to deliver sustainable outcomes for our guests, our Team Members, the communities in which we exist and our shareholders. We do this by providing entertainment, gaming, and leisure experiences in a safe,...

  • Planning Customer Experience

    7 days ago

    Sydney, Australia NSW Planning Full time

    **_Do you want your work to make a difference for NSW?_** - Together, we create thriving environments, communities and economies._ - **Planning Customer Experience & Engagement Officer with DHPI**: - **Temporary 12 months (with possibility of extension) full-time 35h/w opportunity**: - **Parramatta location (flexible)/WFH supported**: - **Salary relative...

  • Research Assistant

    1 week ago

    Sydney, Australia The Garvan Institute of Medical Research Full time

    Garvan’s 2030: Discoveries to Impact Strategy is designed to galvanise Garvan’s researchers, professional staff, partners, donors and community around our vision of _Global leadership in discoveries to impact_, and to enable us as an Institute to deliver on that vision - such that Garvan becomes an institute where research discoveries are taken through...

  • Manager, Group Planning and Forecasting

    3 weeks ago

    Sydney, Australia QBE Insurance Group Limited Full time

    Manager, Group Planning and Forecasting **Primary Details** Time Type: Full time Worker Type: Employee - **Location: Sydney**: - **Type: Permanent, full time** **The opportunity** - Opportunity to work for a leading Global Insurer. - A great opportunity for a manager to join QBE's Group Financial Planning and Analysis (FP&A) team. **Your new...

  • Manager, Group Planning and Forecasting

    3 weeks ago

    Sydney, Australia QBE Insurance Group Limited Full time

    Manager, Group Planning and Forecasting **Primary Details** Time Type: Full time Worker Type: Employee - **Location: Sydney**: - **Type: Permanent, full time** **The opportunity** - Opportunity to work for a leading Global Insurer. - A great opportunity for a manager to join QBE's Group Financial Planning and Analysis (FP&A) team. **Your new...

  • Market Research Field Workers

    2 weeks ago

    Sydney, Australia Taverner Research Full time

    Taverner Research is a dynamic and independent market research company located in Surry Hills, Sydney NSW (right near Central Station). We are looking for bright and energetic people to join our **Sydney **Face to Face Fieldwork Team for a specific project lasting around 6 weeks with the opportunity to work on other projects as they become...

  • Planning Policy Officer

    2 months ago

    Sydney, Australia NSW Government -Planning Full time

    Do you want your work to make a difference for NSW? Together, we create thriving environments, communities and economies. - **Ongoing Full-time Opportunity**: - **Located in Parramatta - Hybrid working supported**: - **Salary relative to experience, and ranges from $108,153 to $121,870 + super** Our **Resilience and Urban Sustainability team** is...

  • Manager - Research & Workforce Planning

    3 weeks ago

    Sydney, Australia Fuse Recruitment Full time

    Manager - Research & Workforce Planning - **Location**: - Sydney - New South Wales - **Work Type**: - Full Time - **Salary**: - $140k - 160k + super - **Reference**: - BH-26605 - If you are passionate about making a lasting impact through strategic research & workforce planning we welcome you to be a part of this exhilarating endeavour to shape a more...

  • Customer Researcher

    3 weeks ago

    Sydney, Australia Transport For NSW Full time

    Organisation/Entity: Transport For NSW- Job Category: Research and Analysis- Job Location: Sydney, NSW, AU, 2020- Job Ref No: 85872- Employment Type: Fixed Term Full-Time- Salary Range: $108770.0-$121822.0- A couple of exciting opportunities to work in a dynamic team and showcase your customer research, collaboration, communication and stakeholder engagement...

  • Customer Research

    1 week ago

    Sydney, New South Wales, Australia Talent International Full time

    Job Details:LocationSydneySalaryAU$900 - AU$955 per dayJob TypeFull TimeRefBBBH99502_ ContactPriya GabrielPosted36 minutes agoCustomer Research & Insights LeadKent Street (Hybrid)6 Months Contract$955 p/day + SuperTalent International is working in partnership with a large government organisation to assist in sourcing an experienced 'Customer Research &...

  • Research Assistant

    1 week ago

    Sydney, New South Wales, Australia The Garvan Institute of Medical Research Full time

    Garvan's 2030: Discoveries to Impact Strategy is designed to galvanise Garvan's researchers, professional staff, partners, donors and community around our vision of _Global leadership in discoveries to impact_, and to enable us as an Institute to deliver on that vision - such that Garvan becomes an institute where research discoveries are taken through to...

  • Research Assistant

    1 week ago

    Sydney, New South Wales, Australia The Garvan Institute of Medical Research Full time

    The Connie Johnson Breast Cancer Research Laboratory led by Prof Elgene Lim performs clinically focussed laboratory research with an emphasis on hormone receptor-driven breast cancer.THE OPPORTUNITYThe Research Assistant is accountable under supervision for conducting experiments within his/her Research Division. The Research Assistant will be responsible...

  • Manager Customer Research

    1 week ago

    Sydney, New South Wales, Australia Onset Full time

    Manager Customer Research & Insights 36 month daily rate contract Up to $800 per day Sydney CBD based with WFH flexibilityWe're searching for a Storyteller; an exceptional Customer Research & Insights Manager/Consultant who can assist our unique financial services client on their transformational Voice of the Customer (VOC) journey.While initially a 3-6...

  • Research and Insights Manager

    1 week ago

    Sydney, New South Wales, Australia Macquarie Group Limited Full time

    Are you an experienced Design Research Manager looking for your next challenge? We are looking for someone who demonstrates deep curiosity to research, analyse and develop insights about our clients' experiences, mindsets and behaviours that lead to an exceptional customer experience to join our Business Banking Experience team.Your prior experience in...

  • Research Assistant-tobacco Research Group, National

    2 months ago

    Sydney, Australia University of New South Wales Full time

    **Job no**: 524414 **Work type**: full time **Location**: Sydney, NSW **Categories**: Clinical/Medical Research **Employment Type**: Full Time Fixed Term **Duration**:Up until Dec 2024 **Remuneration**:$82,818+ 17% super + annual leave loading **Location**:Randwick, NSW **Why this role matters**: The Research Assistant will play a key role in...

  • Research Assistant-tobacco Research Group, National

    22 hours ago

    Sydney, Australia University of New South Wales Full time

    **Job no**: 524414 **Work type**: full time **Location**: Sydney, NSW **Categories**: Clinical/Medical Research **Employment Type**: Full Time Fixed Term **Duration**:Up until Dec 2024 **Remuneration**:$82,818+ 17% super + annual leave loading **Location**:Randwick, NSW **Why this role matters**: The Research Assistant will play a key role in...

  • Group Finance Manager

    1 month ago

    Sydney, Australia Qantas Group Full time

    Take an opportunity to work on challenging and exciting initiatives Join and support our Group External Reporting and Advice team Permanent full-time position based at Qantas Head Office in Mascot Today, we’re busy planning for tomorrow. We look to the future to guide the way we innovate, helping us stay relevant and responsive in an...