Application Support Officer
4 weeks ago
**Employment Type: Permanent Full Time**
- 38 hour working week within a flexible WFH model
- Work from our office in Chatswood
- Attractive salary, $81,581 - $108,532 per annum + 11% Super and Annual Leave loading
- Drive digital transformation within Australia’s largest public health system
**About us**
Working at eHealth NSW is more than a job. Every day, we set out to design, build and innovate world class digital solutions that will transform how healthcare is delivered to patients across NSW. It’s a genuine opportunity to join a team of technology professionals, health partners, industry leaders and academia to develop solutions that help save and improve people’s lives.
**Come work with us**
We have an exciting opportunity in the Corporate Applications ServiceNow Support team for an Application Support Officer - ServiceNow.
**Health Manager Level 1**, commencing salary from $81,581 - $108,532 per annum + 11% Super and Annual Leave loading
For more information, read the full POSITION DESCRIPTION.
**What you will do**
As an integral member of the Corporate Applications ServiceNow Support team, you will:
- Provide operational support for ServiceNow users, including transaction entry assistance, general support, troubleshooting, implementing workarounds, conducting daily system checks, and helping with reporting
- Investigate production issues in non-production environments and collaborate with senior team members to find solutions
- Enhance ServiceNow proficiency by sharing knowledge, coaching, and mentoring peers
- Document and develop procedures to address new issues
- Proactively identify business risks and opportunities to continuously improve efficiency and effectiveness
**About you**
We are seeking motivated and committed individuals with:
- ServiceNow certified system administrator highly regarded
- Demonstrated organisational skills and experience working in a high volume and demanding professional environment with a capacity to prioritise competing demands and achieve results with a customer focused approach
- Programming knowledge in JavaScript is highly desirable
If this sounds like you and you’re looking for a rewarding new opportunity, we would love to hear from you.
**Benefits of working for eHealth NSW**
Our people are at the heart of who we are. We are committed to a workforce that reflects the communities we serve and actively seek to recruit people from diverse backgrounds to build a supportive and inclusive workplace. We support our people with great benefits so they can support the patients and staff of NSW Health. These include:
- Flexible work options
- Skills and leadership development training programs
- Allocated day off per month
- Salary Packaging
- Health and wellbeing programs
More information about these benefits can be found on our Benefits Page.
**Valuing diversity and inclusion**
For more information on the strategies in place to support diversity and inclusion, please visit our Diversity and Inclusion page.
**How to apply**
- Please provide an example of a Technical issue that you have resolved in ServiceNow. What was the issue, what were your actions and outcome?
**Applications Close**:12 June 2024
**Additional information**
- This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.
- To be eligible for this role, you must have current Australian work rights (Australian citizen, permanent resident, New Zealand citizen with a current passport, or hold a valid visa with permission to work in Australia).
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