Client Services Co-ordinator with Data

2 months ago

Brisbane, Australia Aboriginal and Torres Strait Islander Legal Service Full time

About us - read more

ATSILS is a not-for-profit, community-based organisation that delivers
innovative, professional criminal, civil and family law services to Aboriginal
and Torres Strait Islander clients throughout Queensland.

We are 50 years old, and have 250 staff including a specialist Through Care
service to complement our legal services. We are fully government funded, and
this Admin role is tied to ongoing funding, currently set to 30 June 2025. Opportunity
In addition
to working in a dynamic office environment, opportunity also exists to proceed
further in the various areas of Administration and Court Support Officer work. ATSILS offers flexible conditions, a 35-hour working week, paid study leave after a qualifying period and good performance, plus other benefits.

You will also
be provided with the opportunity to develop networks within and outside the
organisation to assist in the efficient and seamless delivery of services
to our clients and their families.
Selection Criteria

ESSENTIAL CRITERIA (6)

**1. Values**: alignment to the values and vision of ATSILS and an appreciation of and sensitivity to the challenges our clients have faced, and continue to face, in their fight for and their right to justice and equity.

**2. Qualifications**: Certificate III in Business/Customer Service: or
equivalent is essential. Experience in
providing services to Aboriginal and Torres Strait Islander clients and
families is highly regarded.

**3. Client service and data co-ordination**: have
the capacity to provide a pleasant, culturally safe service at reception and being thorough in completing multiple tasks. Also have a positive and helpful approach to compliance, safety and security. Ability to show initiative and to prioritise competing responsibilities is well regarded. Confidence
with accurate message taking, tracking, and sending with reliable records is a
core requirement of the role.

management systems including entering client data, updating and collation of
reports on a regular basis is required.

**5. Operational support**: in providing practical operational support, including dealing with clients, visitors, service providers, incoming and outgoing calls, mail, ordering and monitoring supplies and phone use, arranging repairs and cleaning services.

**6. S ecurity and safety**:

- a willingness to

undergo a Criminal Record Check to
achieve a National
may be required to disclose misconduct (criminal convictions, prosecution
investigations etc.,) that prevent an ATSILS Security Clearance in relation to
prepared to consent to a Criminal History Check being conducted (if requested).
A criminal history does not automatically preclude selection for interview. A
preliminary check can be discussed with the Human Resources Manager after a
DESIRABLE CRITERIA (3)
1. Current First Aid Certificate,
Workplace Health and Safety Representative training or Emergency Services
qualifications;
2. Further q ualifications or current enrolment in applicable tertiary courses;
3. Experience in an Aboriginal and/or Torres Strait
Islander service, Aboriginality and/or Torres Strait Islander identification.

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