Network Analyst

2 months ago


Brisbane, Australia McGibbon Consulting Full time

Network & Voice Service Provisioning
- Supporting healthcare stakeholders
- Collaborative team environment

**The Organisation**

**Sonic IT** provides insourced technical resources and solutions to the Sonic Healthcare Group. With offices in Brisbane, Sydney and Melbourne the division is responsible and accountable for providing strategic and operational IT support across the Healthcare Group’s laboratory, diagnostic, general practice, and corporate medical services. They employ some 400 people across IT Infrastructure, Applications Development, Cyber and Web Security, Service Delivery, Governance Risk & Compliance and Product Development. Driven by high demand,
**Sonic IT** are in a phase of continued growth and expansion which will allow them to service the ongoing needs of the broader Healthcare Group.

**The Opportunity**
As a
**Network Analyst**, you’ll be responsible for provisioning Data Network and Voice Services through coordination and lifecycle management of existing and new requirements including configuration of associated hardware. You’ll be part of a small, collaborative team who support geographically dispersed stakeholders. Day to day you will:

- Engage external service providers to order and provision network and voice services
- Work with stakeholders to commission and decommission services
- Initiate business approvals processes and obtain quotes
- Ordering and lifecycle management via vendor self-service portals
- Coordinate the provisioning process through to activation stage
- Manage and track open order requirements
- Support with troubleshooting queries as they relate to data network and voice services
- Configure and test voice and data network equipment including handsets, routers and switches

**About You**
Ideally you’ll have some experience gained in a service desk or local desktop support role and be keen to step up into your next role. In addition, to be successful in this role, you’ll bring:

- Administrator level network vendor certification - CCNA (essential)
- Customer service capability and skills in engaging a range of internal and external stakeholders
- An ability to manage multiple tasks and prioritisation skills
- The ability to follow process and procedures
- Computer systems skills including creating, scheduling and tracking of tasks or work orders through various portals
- Knowledge of network routers
- Skills in working through approvals and quote processes

**Why Sonic IT?**
A career with
**Sonic IT**, will see you surrounded by a professional
**group**, who are
**innovative** and
**forward thinking** in their approach to IT development and service delivery. As the internal IT division to the Healthcare Group,
**Sonic IT** delivers technology initiatives that support the enablement of
**patient centric** goals and objectives which ultimately benefit the community at a local, national and global level.

Come and work with an established industry leader who is committed to its core values of: Service Excellence, Respect and Honesty, Responsibility and Accountability, Focus on Continuous Improvement. Be part of an organisation that values professional development and provides internal growth opportunities to its people.


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