Operations Agent

7 days ago

Botany, Australia TNT Express Full time

**What you’ll do**

As on Operations Agent working within our Query Channel team you will be responsible for answering queries from customers, drivers, and staff to ensure we exceed our client’s expectation on service enquiries and last mile deliveries, always striving to make every customer experience outstanding.
- Utilise transport systems/tools to book jobs and resolve queries
- Investigate, track & monitor jobs to ensure service levels are met
- Create an open transparent communication channel in all dealings while maintaining integrity
- Give direct observation and feedback to management

**What you’ll bring to the team**
- Good customer service skills with excellent verbal and written communication skills
- High accuracy and strong attention to details
- Ability to work in a fast-paced high-pressure environment
- Ability to work autonomously as well as in a team
- Knowledge of freight management system procedures, scanning and compliance requirements
- Basic geographical knowledge of Sydney metropolitan areas
- Ability to review driver current jobs to ensure timely delivery windows are met
- Liaise with Despatch operators to assist major customers with their needs

**Who are we?**

At FedEx, moving the world doesn’t only mean delivering for our customers around the globe. Moving the world is also about creating what’s next.

We’re team FedEx - 500,000+ people strong around the world. The work we all do comes down to one purpose: to provide our customers with outstanding experiences as we connect the world to what’s next.

This isn’t a place to get just a job, here you get a career for life. It’s a place to enjoy constant change, growth, and progress in your career. Our willingness to innovate and transform is what keeps us at the forefront of our industry. With curiosity, inventiveness, and entrepreneurial spirit, we keep finding new and better ways to deliver results - for our customers, for our people and for the planet.

Here you will be given the flexibility and the empowerment to reimagine the new, spread your wings and see your impact. By doing so, we are motivated to be better together. And together, we always manage to drive and deliver excellence.

**Our Values**

Our culture values empower us to deliver great results. With one FedEx culture, we:
Take care of each other | Commit to do good | Own outstanding | Drive business results | Create what’s next

**Awards**
- FedEx has consistently ranked among the top 20 in the “World’s Most Admired Companies” report, published in FORTUNE magazine, since 2001
- Ethisphere named FedEx as one of World’s Most Ethical Companies® in 2023

**What’s in it for you?**

Spread your wings and take ownership of your career with opportunities to advance through internal promotions, job rotations, and cross-functional projects - we make sure you have everything you need to become anything you want to be.

Whether it’s professional courses or on-the-job learning. Leadership development or technical skills and training. Tutoring, coaching, or mentoring. The depth and breadth of learnings are boundless with free in-house training & development programs and paid tuition assistance
- Health & wellness, employee assistance, work-life balance, and rewards and recognition programs
- Special employee discounts on medical insurance, travel packages, computers, electronics, and much more

**Our Commitment**to Equal Opportunities**

We do not tolerate discrimination or harassment based on race, colour, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state, or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

**Interested to join Team FedEx?**

Everyone at FedEx has a part to play. It’s about coming up with smart solutions, remaining resilient in the face of setbacks, and going above and beyond to get the job done. And whether you’re a business leader or delivery driver, you’ll be empowered to take responsibility and overcome each challenge in your own way.

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