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Customer Success

4 months ago

Castle Hill, Australia OnSolution Full time

**We monitor the temperature of vaccine and hospitality fridges. We believe in both an exceptional product and exceptional customer service. We are now after an exceptional person to help onboard customers, provide technical support and use your other skills to help grow the business.**

THIS ROLE IS RESPONSIBLE FOR
- Opportunity to assist our development team with software development - if you have programming skills.
- Assist with processing Quote, Orders and Invoices through MYOB
- Assist with working with Resellers and Onboarding Experiences with them

Practically we know that the support aspect of the role will take half your time. We will then see how we can use your skills for the rest of the time.

**ABOUT US**

**ABOUT YOU** (skills and capabilities)

Customer Support can be challenging, especially when a customer is distressed and in a rush.

This role is for someone who has a confident and **clear communication **style, who is **patient**, **calm** and an **active listener**.

You must be able to adapt to the need of each customer who calls, resolve their questions and be able to multitask and prioritise.

You **must be customer focused** and willing to go above & beyond for an exceptional customer experience (not just service).

You **need to have a sense of humour** (we believe a good laugh and a smile can change someone’s day) and be open to instruction / discussion / feedback.

**Computer savvy and tech savvy** ~ you must know your way around computers and have technical skills and an ability to learn about a technical product and provide support for it over the phone.

NOTE: Having IT support skills is a bonus for this role, but it is NOT a normal IT support role. We occasionally help people with networking problems etc but it's not part of the job. If you can't do it, don't woryy. If you can do it, great, but it won't happen too often.

**Optional developer skills** - if you have **React** or **Python** skills, then we can provide a chance to contribute to the development of the product. Note that this specific job is primarily a support role. If you are an exceptional React or Python programmer, contact us anyway. We are always on the lookout for local talent.

**FROM HERE**

If this is you (& you have a passion for this type of role), you will be part of a small team where **your efforts will be appreciated**, where you will have the chance to make a difference, and where we continually seek new and better ways to communicate what we do.

In your cover letter, _**you will need to include 1 paragraph that**_ explains the difference between resolution and accuracy when it comes to temperature loggers or thermometers. We don't care that you don't know the answer to this right now. Google it. What we do require is that you explain it in your own words. This is our test on how easily you pick up and understand the "technical stuff" and how good your communications skills are.

We are located in **Castle Hill NSW 2154 (AUSTRALIA).** We support our locals, so we ideally want a local person. This is **NOT A REMOTE ROLE**.

OnSolution is also a **non-smoking** workplace and only employs non-smokers.

Permanent (Monday to Friday 9am - 5pm)

**Salary**: $50,000.00 - $80,000.00 per year (depending on experience)

We are looking for the right person & are flexible with start date.

**Salary**: $50,000.00 - $80,000.00 per year

**Benefits**:

- Professional development assistance

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Castle Hill, Nsw 2154: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (preferred)

Work Location: One location