Travel Management

1 month ago

Sydney, Australia Jivaro Full time

Our international client, Reed & Mackay, are looking for highly experienced travel professionals who have a strong background in planning and executing travel arrangements for their VIP clients.

Reed & Mackay, a Strategic Travel Management and Services Company leads its field by attracting, developing, and retaining the most talented people within the industry, and due to recent expansion, they are now looking to strengthen this new division within their existing business by creating a new team of experienced strategic travel management & services professionals.

The Reed & Mackay Travel Group has an enviable reputation for exceptional service which is delivered through placing innovative technology (exclusively available to Reed & Mackay and their parent company Navan), in the hands of outstanding people.

The main role of a Navan Pro Consultant is to build relationships and understand the needs of our clients while delivering a ‘high touch’ service that saves clients time and drives down their total cost of travel.

**Principle Responsibilities**:
**_Service Expectation_**
- Provide a dedicated, consistently high level of service to all clients tailored to their individual requirements with a desire to always exceed client expectation.
- Ability and willingness to service different client industry sectors across the wider business
- Demonstrate innovative thinking and provide a consultative approach.
- Advise proactively on all relevant immigration, passport, and visa requirements along with any applicable travel restrictions.
- To be proficient in R&M and Navan Technology, sharing knowledge with the client to ensure an all-encompassing service.
- To be responsible for the delivery of all rail reservations and to advise clients on best practice utilising R&M and Navan technology.
- Recommend and procure ancillary products as required i.e., car rental, ferry, black car, air charter.

**_Operational Expectation _**
- Manage your own full client portfolio to the highest R&M and Navan standard, demonstrating extraordinary customer service to your wider team.
- Pro-actively build meaningful and long-lasting relationships both internally and externally.
- Working with IFD (International Fares Desk) to proactively identify cross market and local inventory differences.
- Utilise detailed understanding of the client policy to drive compliance whilst maximising opportunity to enhance the traveller experience.
- To be proficient in all R&M and Navan Technology and to ensure knowledge is shared and maintained amongst the team.
- To always comply with the client policies and guidelines
- Achieve SLAs for all accounts.
- Regular interaction with overseas colleagues

**Skills, Knowledge, And Experience**:

- Exceptional telephone manner and written skills
- Has a proven record of experience in a core business travel environment.
- Fully conversant with one or all GDS systems; Sabre, Galileo, Amadeus
- Comprehensive knowledge of the travel industry and products in the market including different aircraft types and cabins
- Experience in using MS software packages.
- Ability to build an exceptional rapport with all clients.
- Excellent attention to detail
- Flexible approach to working environment and willingness to work from different office locations, including ‘mobile travel manager’ visits.
- Have an enthusiastic approach and willingness to learn attitude.
- Independently commit to attend and complete all relevant training.

If you feel you have the drive and enthusiasm to deliver in this exciting role, and wish to learn more, please send your resume to:

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