Technical Support Analyst

3 weeks ago


Horsley Park, Australia Norwest Recruitment Full time

Friendly & supportive team | Exciting IT projects | Successful & growing business | Ongoing training & mentoring | Up to $75,000 + Super | Hybrid work options
- Up to $75,000 + Super depending on experience
- Horsley Park location, hybrid work flexibility
- Ongoing training and mentorship, friendly & supportive culture

**The Company**

With a history of more than 25 years, the business successfully focuses on longer term government contracts, and larger infrastructure-based clients among others and has grown to be one of the leaders in their sector. The long term nature of the government contracts provides stability and security.

**The Role**
- Reporting to the IT Manager, your tasks and duties will include:_
- Monitoring servers and backups, user management in Azure
- Maintaining and deploying all IT assets - iPads, desktop/laptops, VOIP handsets etc
- User and network administration
- Working with the development team for testing of fixes, documentation for knowledge base

**About You**
- To be successful in this role you will need:_
- Previous experience in a Helpdesk/Service Desk role
- Windows environment experience - server and desktop, some iOS device experience
- Clear communication skills - verbal for phone support, written for user documentation
- A friendly and helpful attitude - we don’t expect you to know everything but we want you to be focused on finding solutions

**Benefits**
- Salary up to $75,000 + Super depending upon experience
- Exciting projects - get to work on custom apps, ERP modules, BI reporting tools, cybersecurity and more
- Flexible work options - 4 days office, 1 day WFH
- Successful business in strong period of growth
- Friendly, helpful and supportive team, mentoring from experienced team members
- Ongoing training and development
- All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age, or genetic information._



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