Guest Service Agent

1 month ago

Hepburn Springs, Australia Peppers Mineral Springs Full time

An easy one hour drive from Tullamarine Airport, **Peppers Mineral Springs** is situated in the heart of Victoria’s Spa Country in the Daylesford and Macedon Ranges. An elegant 1930’s Daylesford hotel transformed into a deluxe retreat that seamlessly blends architecture, contemporary interiors and the lush countryside, this unique accommodation represents simple luxury, Italian style. Peppers Mineral Springs provide 37 luxurious rooms, onsite restaurant ‘The Argus’, three flexible conference rooms and The Mineral Spa.

Do you go the extra mile to create a memorable guest experiences? Join our motivated and vibrant Front Office Team as a **Guest Service Agent** and build your career with Accor.

**As our next Guest Service Agent, you will**:

- Deliver service excellence, from check in to check out and everywhere in between
- Often be the first point of contact for guests and visitors
- Be responsible for completing a wide variety of front office tasks, which will ensure that every day is different from selling the hotel’s facilities to taking reservations and maintaining guest accounts
- Provide guests and visitors with local information from your vast array of knowledge regarding the neighbourhood attractions and amenities

**What we are looking for**:

- The ability to work under pressure, multitask and think on your feet to quickly resolve issues is required
- Strong communication skills and pride in personal presentation
- A passionate person who is able to make both their colleagues and guests smile
- Someone with apparent energy and a positive attitude, that they will bring with them to every single shift
- A genuine customer service focus and a strong dedication to always making our guest’s smile during their stay

**Accor Benefits**:

- Take advantage of Accor global staff, family & friends discounts on hotel rooms and food & beverage from day one
- Accor’s industry leading training platforms Accor Academy and Typsy, supports your career development with unlimited access to qualifications, practical skills and leadership programs.
- Build your network with more than 290,000 Accor professionals globally sharing the same guest passion.
- We are a World Leading hotel operator. With over 400 hotels in the Pacific and more than 5000 across 110 countries, offering limitless opportunities to grow your career.

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

**Everyone has a story and we want to learn yours**

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.

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