Receptionist/administrator

**Position Description: Receptionist / Administrative Assistant**

The Receptionist is our key contact person for people attending the Club and is responsible for the provision of high quality service, administrative and secretarial support. They are responsible for providing a professional, efficient and effective service to meet the needs of our customers.

Guests positively and executes all administrative tasks to the highest quality standards.

**Summary of key responsibilities**

1. Reception and welcome Members and Guests, attending to telephone calls and answering queries.

2. Attending to telephone calls and forwarding as necessary

3. General office administration duties

**Responsibilities**

**1. Hosting and Hospitality**
- Greet and welcome Members and Guests as soon as they arrive with a positive, helpful attitude.
- Assist with Guest sign in registration to the Club.
- Direct visitors to the appropriate person, office or facility.
- Maintain office security by following safety procedures and controlling access via the reception desk sign in facilities for guests and contractors.

**2. Communications**
- Maintain a pleasant and friendly manner while communication with Members, Guests and other visitors.
- Attend to telephone calls and forward as necessary.
- Attend to queries and forward information regarding the Club re Membership, Bistro,

Weddings etc.

**3. Administration**
- Assisting with a variety of administration tasks including: o Photocopying o Posting entries to MYOB o Data input of invoices to Senpos. o Data input of Memberships to MiClub. o Printing of Membership cards. o Processing Membership receipts. o Issuing Bag Tags o Issuing new Membership welcome letters o Various reconciliation tasks o Assist Operations Manager with set up of functions. o Set up meeting room. o Take Bistro bookings through Restaurantdiary.

**Requirements and Skills**
- Proven work experience as a Receptionist, Front Office Representative, or similar role.
- Proficiency in Microsoft Office and MYOB.
- Calm and Professional attitude and appearance.
- Consistent, professional dress and manner.
- Solid written and verbal communication skills.
- Ability to be resourceful and proactive when issues arise.
- Excellent organisational skills.
- Multitasking and time-management skills, with the ability to prioritise tasks.
- Customer service attitude.

**Job Type**: Permanent

**Salary**: $41,266.50 - $55,000.00 per year

Schedule:

- Day shift
- Rotating roster

Ability to commute/relocate:

- CLIFTON SPRINGS, VIC 3222: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- MS Office: 2 years (preferred)
- Customer service: 2 years (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: One location