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Guest Service Attendant | Rail

1 month ago

Alice Springs, Australia Hospitality & Guest Experience Full time

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business

About Us

Our Rail Division, previously known as Great Southern Rail (“GSR”) operates Australia’s iconic rail journeys, The Ghan, Indian Pacific, The Overland and Great Southern.

There are very few global journeys considered national treasures, but our trains are, without question, iconic Australian experiences. From the moment our guests (and potentially you) step aboard these legendary trains, you can feel it – a spirit of adventure and a sense of something very special about to unfold.

About Journey Beyond

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 14 brands spanning the country, connecting guests to the land, and to each other. Headquartered in Adelaide, Journey Beyond’s impressive tourism brands include iconic trains The Ghan, Indian Pacific, Great Southern and The Overland; premium small-group outback operator Outback Spirit; eco-luxe lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; and our tallest members, Melbourne Skydeck and Eureka 89.

Joining the Journey Beyond family, you will play an integral role in supporting our business as we continue to share special places and shape lasting memories for our guests.

About The Role

Based at the Alice Springs Train Station, our Guest Service Attendants are responsible for ensuring the cleanliness and presentation of guest cabins and communal areas, creating a comfortable and inviting environment for guests to relax in. You will be part of a team dedicated to providing exceptional service and unforgettable experiences for guests traveling on this iconic journey.

Key Responsibilities will include:

  • Clean and maintain the assigned number of cabins and communal areas to the highest standard
  • Ensure all guest amenities are fully stocked and replenished
  • Prioritize and complete daily tasks on time and efficiently
  • Report any maintenance issues or damage to the relevant department
  • Demonstrate excellent customer service skills, responding to any guest queries or requests promptly and professionally
  • Assist with set-up and pack-down for semi-weekly dinner functions
  • Uphold company policies and procedures in relation to housekeeping and safety
  • Contribute to the overall success of The Ghan by actively participating in team meetings and seeking to continuously improve the guest experience

About You

  • Previous experience in housekeeping, ideally within a hospitality or travel environment
  • Strong attention to detail and ability to follow specific instructions
  • Excellent time management skills and ability to prioritize tasks effectively
  • Good communication skills and ability to work well within a team
  • The physical ability to perform cleaning tasks, including bending, lifting, and standing for extended periods of time
  • A positive, can-do attitude and commitment to providing exceptional customer service
  • Flexible availability, including the potential for early morning or evening shifts and working weekends and public holidays as required

The shift patterns where you may be rostered are as below:

March - November

  • Monday: 12:30pm - 5:30pm
  • Thursday: 8:00am - 1:00pm

 April - October

  • Monday 12:30pm - 5:30pm
  • Thursday - Alternating shifts: 8:00am - 1:00pm / 1pm - 10pm
  • Sunday - Alternating shifts: 10:00am – 1pm / 7:00pm – 10:00pm

If you are looking to boost your hours, we have other opportunities to do so within other Journey Beyond businesses in Alice Springs and the Northern Territory.

If you would like to find out more information about the role, enquire today. This role is classified as a Service Operator, Level 1, in the Great Southern Rail Enterprise Agreement 2023.

What We Offer

  • General discounts on Journey Beyond travel and experiences
  • An attractive salary
  • Study Assistance Policy
  • A career with opportunities for progression, transfers, and secondments
  • Employee Referral Policy
  • Private Health discounts
  • Employee Assistance Program
  • Discounts on Journey Beyond merchandise
  • Parental Leave Program
  • Purchased Leave Policy

How to Apply

If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Your Rail Journey starts here

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