Support Centre Coordinator

2 weeks ago

West Ryde, Australia St Vincent de Paul Society Full time

**Support Centre Coordinator**:

- Date: 9 Apr 2024- Location: West Ryde, NSW, AU, 2114- Requisition ID: 839**About Us**:
The St Vincent de Paul Society is a leading provider of community support services, whose values it is to shape a more just and compassionate society.
- We believe our employees are key to our success and offer Learning and Development programs to enhance and grow your career across a range of teams and services. Our employees are recognised for their achievements and offered promotional opportunities on a meritocracy basis within a collegiate and values driven team environment and culture._
- The Society recognises the value of an inclusive work environment and believes that our diversity is a strength in the work we do with our local communities._

**Your Role**:
Vinnies Support Centre is a client support and referral centre with emergency food pantry (Monday - Friday), reception and client support volunteers all trained to engage with people experiencing disadvantage and address requests for assistance. The Vinnies Support Coordinator oversees all activities at the Centre including a client centred approach to service delivery, volunteer management, training and support and networking with the broader community. Works closely with Conference members and provide administrative support to the regional President.

**Your Responsibility**:

- Contribute to a safe working environment for members, staff and volunteers by adhering to the Society’s workplace health and safety practices.
- Contribute to the implementation of effective risk management procedures to ensure compliance with legal, employment and governance requirements.
- Provide a consistent client-centred approach for all client engagements
- Ensure that trained staff, volunteers and members are available to welcome, engage, assess and refer clients as required.
- Follow all client services policies and procedures including client data, reporting and evaluation.
- Work directly with clients experiencing complex needs as required to effectively address needs, advocate and refer to specialist services.
- Assist clients to build connections with appropriate services, community supports and informal social networks.
- Ensure that the food pantry is stocked and managed at all times and compliant with all WHS and food handling regulations
- Manage voucher, store card and other forms of financial assistance in accordance with strict internal controls and reporting requirements.

**You Will Need**:

- Relevant tertiary qualification/s in social sciences, education, social work, psychology, welfare, health studies or related area.
- Demonstrated knowledge and skills in assessment within disadvantaged communities and individuals.
- Experience working with disadvantaged communities.
- Excellent written and verbal communication skills.
- Ability to effectively lead and develop a team.
- Experience managing and leading volunteers.
- Experience in training employees or volunteers.
- Effective time management and organisational skills.
- NSW Driver Licence.

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