Loss Prevention Manager
4 weeks ago
**Job Number** 23102554
**Job Category** Loss Prevention & Security
**Location** W Sydney, 31 Wheat Road, Sydney, NEW SOUTH WALES, Australia
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Management
**Natural Talent**
Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.
W Sydney, opening in Darling Harbour in October 2023, is now hiring a Loss Prevention Manager. This instrumental and dynamic role is responsible for the strategic business leadership of the hotel’s security and loss prevention department. Focusing on Security Strategy and Planning, Emergency Response and Crisis Management.
Marriott International is consistently recognised as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.
**LIFE WITH THE WORKS**
We believe in the power of people. They are both our foundation and our inspiration. As we look forward to the future, we are committed to investing in our talent through holistic well-being, personal growth and career opportunities. This isn’t work with a side of life. This is - Life. With the Works.
**BENEFITS**
Incentives
Private Health Insurance
Birthday Leave
Sabbatical Leave
Overall Wellbeing
Milestone Recognition
Leave Portability
Love Learning
Enhanced Super
Career Growth
Bonvoy Eligibility
Flexible Working
**CORE ACTIVITIES**
**Managing Security/Loss Prevention Operations**
- Assists the Director of Engineering in administering fire prevention programs and emergency preparedness.
- Follow proper key control guidelines in loss prevention and in the property.
- Conducts hazard and risk assessments at the property to include quarterly OSHA/SAFETY audits, incident tracking, and the hazard abatement process.
- Develops detailed "shut down" procedures for the property to ensure that all areas are secured at the appropriate times.
- Develops and implements emergency procedures.
- Comply with applicable federal, state and local law and safety regulations and implement’s local authority requirements
- Develop a monthly checklist for all CCTV equipment, alarmed doors, and duress alarms to ensure that they are fully functional.
- Incorporate into patrols, which encompass all areas of the property's interior and exterior, an inspection tour of recording system.
- Maintains required reports and documentation regarding patrols of property and parking areas.
- Follow Duty of Care process for the protection of guests and associates.
- Follows up on all unusual activities in and around the property that would impair the wellbeing of guests and associates.
- Handles guest problems and complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Implements action plans to monitor and control risk.
- Oversees all loss prevention operations to include but not limited to patrol process, emergency response, investigations (initial & follow up) for all guest and associate related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system and manager on duties responsibilities.
- Oversees and guides the efforts of the Accident Prevention Committee.
- Oversees first aid program for guests and associates.
- Oversees the claims process and protects company assets by closely monitoring the General Liability and Worker's Compensation cases.
- Conducts investigation of all losses of property assets and refers to proper management for disposition.
- Recommends follow-up action for security breaches.
- Deploys security staff to effectively monitor and protect property assets.
- Comply with all Corporate Security safety and security management guidelines and procedures.
- Completes proper documentation and reports all employee accident and general liability incidents to Claims Reporting Service.
- Recognize success across areas of responsibility.
- Identifies and makes recommendations for minimizing physical hazards and unsafe work practices.
- Provides means for obtaining necessary medical attention on a timely basis.
- Conducts hourly employee performance appraisals according to Standard Operating Procedures.
- Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
- Complete disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
- Maintain first aid and CPR certifications required for Security officers.
**Leading Security/Loss Prevention Teams**
- Communicates the importance of safety procedures, detailing procedure codes, ensuring associate understanding of safety codes, monitoring processes and procedures related to safety.
- Emphasizes teamw
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