IT Change Manager

7 months ago

Sydney Inner Suburbs, Australia Suncorp Group Full time

**Brisbane OR Sydney**
- Hybrid working, flexible work environment
- Supportive and collaborative team
- Great opportunity for an ITIL professional in the change space

We’re never just satisfied with how things are - because we know how things could be. And it’s our expert Technology team who forge ahead every day to make those ‘what ifs’ a reality.

Welcome to a place where you can chase real progress and drive real change. And that includes your own career. Being a part of Technology at Suncorp Group means being switched on, endlessly curious and always adaptable. In return, you’ll be supported to bring your own ideas to the table and challenge conventions - with the aim of making life a little brighter, simpler and better for our customers and each other.

**About the role**:
This is a unique role to support Suncorp’s strategic future with the separation of Suncorp Bank from the Suncorp Group. You will represent Suncorp Group to the Suncorp Bank teams and ensure Suncorp Bank continues to meet their obligations during the transformation phase of the strategic period.

As a Change Manager with ITIL and ServiceNow experience within the financial services industry (or similar) you will work with a talented team in a high-performance culture in the Service Integration and Management domain. To be successful in this role you will have superb stakeholder management and facilitation skills.

**What you’ll do**:

- Daily coordination of Suncorp Bank (SML) and Suncorp Group (SGL) with affected parties ensuring compliance to process.
- Producing and publishing a daily schedule of changes from Suncorp Bank (SML) to ensure visibility of change activities being planned or in progress.
- Represents SML at Suncorp (SGL) Change Advisory Board meetings presenting any Suncorp (SGL) changes that may impact SGL and acts as liaison between SGL on any SML changes that may impact SGL services.
- Ensures Change Management functions operate within the agreed Key Result Areas.
- Works with technical staff and leaders in managing changes and demonstrates effective customer service behaviours.
- Monitors the effectiveness of the Change Management processes and works with other teams to ensure continual service improvements.
- Works collaboratively maintaining ongoing dialogue and relationships with stakeholders as part of continued service development and support.
- Develops and maintains the Change Management processes, including documenting process and procedures in accordance with ITIL and Suncorp standards with collaboration with SIAM Change Managers.

**What you’ll bring**:

- Minimum of 2+5 years’ experience as a Technology Change Manager.
- Proven in depth change management experience using a variety of change management methodologies.
- Current experience using ServiceNow for IT Service Management including Incident, Problem Change, Relationship mapping, reporting and dashboarding.
- Experience working in a high-volume, fast-paced environment.
- Stakeholder management and negotiation experience.
- Experience working within a large Enterprise IT Department or organisation.
- Project Management experience, working to deadlines and aligned to goals set.

**What we can offer you**:

- Discounts and offers on a range of retail favourite stores as well as banking and insurance products.
- A range of flexible working and leave options, including 16 weeks paid parental leave and unlimited paid emergency response leave.
- Invest in your brighter future with ongoing study support and career development programs.
- Give back to our communities with payroll giving, donation matching and paid volunteer leave.
- Prioritise your work/life balance with our robust employee assistance program and dedicated employee council.

**About Suncorp Group**:
We’re proud to be a part of the Suncorp Group family alongside some of Australia’s most trusted and diverse names in insurance. Together, we share a drive to make the complex simple and bring our customers peace of mind when it matters most - while helping to evolve and innovate the ways we can serve our community every day. That comes with all kinds of exciting opportunities for you to grow your own career. Whether you’re guiding people through life’s biggest moments or providing them with support in times they need it most, you’ll be driven forward by our shared customer obsession and supported at every step of the journey.

For over 100 years Suncorp Group has been driven by our guiding Purpose - to build futures and protect what matters. To ensure we deliver on that Purpose, we’ve made a commitment, built on trust, empowerment, and flexibility - to help our people unlock their full potential and unleash their best and brightest selves. With the backing and support of some of the most trusted names in banking and insurance, the Suncorp Group family provides our people with every opportunity to grow their career as they make a meaningful difference for our customer

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