Team Leader

4 months ago

Canberra, Australia Canon Full time

Great Working and Team Environment
- Build on your customer service skills & lead a small team
- Monday to Friday Full-Time Role with Flexible hours

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**About Us**

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services ANZ helps organisations optimise, automate and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.

We’re trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients’ key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.

When you join Canon Business Services ANZ, you’ll find a rewarding culture that values you. You’ll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group’s success.

**About the Role**

Are you someone with great customer service skills? Do you want to work with a friendly and supportive team? Have you ever thought about leading a team? If so, we have a great opportunity for someone who wants to build on their customer service skills and move into a corporate environment. In this varied role you will establish and maintain a day-to-day relationship with the customer and provide excellent administration services for our government and corporate clients.

**Scope of the role includes**:

- Develop an understanding of the customer's business to be able to anticipate their needs and generate additional revenue
- Ensure team/site productivity, customer, and employee engagement targets are achieved through operational management and effective leadership of a team.
- Perform daily operational/administration tasks as necessary; ensuring quality assurance standards are met.
- Ensure service excellence through quality assurance and assisting with business process reviews.
- Assist with monthly customer reports including supplier invoicing and cost centre allocation.

**About you**

Perhaps you have worked in the retail or hospitality sector and you are looking for an opportunity to work in a corporate environment. Maybe you have had a small taste of leading a team, or you’ve always wanted to have a team. Ideally you possess excellent administrative, time management and organizational skills but more importantly your strong customer service mindset means you always have the desire to deliver and exceed client expectations.

**Key Skills and experience include;**
- Great customer service skills
- Good knowledge of MS Office and ability to quickly learn new technologies
- A great attitude and the enthusiasm to learn new skills

In return we offer the stability of a highly regarded global brand committed to investing in its people and platforms.

If this sounds like you, we’d love you to apply

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work, and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

Successful applicants will be notified of next steps.

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