Concierge

3 months ago

Melbourne, Australia JLL Full time

JLL supports the Whole You, personally and professionally.
Shaping the future of real estate for a better world
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
**What this opportunity involves**:
The Concierge delivers exceptional client experiences through enhanced engagement, proactive communication, and high-touch service for select properties. They increase partnership between JLL, service partners, and clients while developing personal and professional skills. This client-facing role implements the experience program on-site, combining passion for service, interpersonal skills, and enthusiasm for creating a hospitality-focused workplace.
**An Overview of the role**:
Enthusiastically welcome guests, anticipate their needs, assist with arrivals, departures, and office orientations.
Ensure prompt operation of the switchboard and that all phone queries are directed to the correct customer service people.
Receive incoming & outgoing deliveries and manage the distribution.
Provide conference and meeting room scheduling support including events - liaise with workplace as required to ensure that after hours air conditioning, lighting requirements and lift access are in place for afterhours functions.
Support the provision of Food and Beverage services for our managed spaces.
The management and induction of all contractors on site to ensure they perform at the required standards.
Assist in financial processes for workplace management, to ensure that all financial management requirements are completed in a timely and accurate manner.
**Sounds like you? This is what we are looking for**:
Professional presentation and conduct, with previous experience in premium corporate office or Hospitality/Events position.
Ability to interact with a wide range of client staff, including senior levels.
Effective time management, organisational and planning skills.
Strong communicator - good presentation skills and possesses strong verbal & written communication skills.
**What you can expect from us**:
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

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