Inbound Customer Service Consultant

3 weeks ago


Melbourne, Australia Startek Full time

Start Date: Monday, 22nd May 2023 - 2 Month Temp Contract
- Training in the CBD, then Work From Home (once competency has been reached)
- Rotating Rosters: Monday to Friday, 8:30am to 5:30pm

**About the role**
As an Inbound Customer Service Consultant, you will be responsible for taking calls from Auto Finance customers for our Banking & Finance client. Consultants will be required to empathise with their customer’s and answer questions to do with auto finance including providing pay out figures, loan repayments, credit checks and general customer service queries.

This is a fantastic opportunity to represent one of Australia's leading banks.

**Details you need to know**:

- Start Date: Monday, 22nd May 2023
- Training in our Melbourne CBD Office, then Work From Home (once competency has been reached)
- Rotating Roster: Monday to Friday, 8:30am to 5:30pm. No Weekends
- 2 month Casual Contract with the possibility of extension
- Pay Rate of $29.40 per hour plus super & leave & benefits (10 days at training wage of $28.46 per hour)

**About You**
- Previous Customer Service experience from within hospitality, retail or call centre
- Excellent communication skills including active listening and ability to display empathy with the customer
- Ability to problem solve
- Excellent time management skills
- Ability to work well within a team environment
- Accuracy and attention to detail
- Intermediate computer and numerical skills required.

**What you’ll get in return**
- Opportunity to start your career in banking and finance
- Opportunity to develop a career with a global organisation. Opportunity pathways can include:

- Leadership (Team Leaders & Operation Managers)
- Human Resources (HR, Recruit, Payroll)
- Training & Development
- IT Helpdesk
- Subject Matter Experts
- Workforce Planning and Real Time Analytics + much more
- Exciting Reward & Recognition program that run fun activities and awards
- Our own Social Club + much more

**Who we are at Startek**
Startek is a global outsourcing and technology services company committed to impacting clients’ business outcomes by focusing on enhancing customer experience across all touch points and channels. Present in 13 countries, Startek has more than 43,000 CX experts servicing clients across a range of industries, including Financial Services, Insurance, Technology, Telecom, Healthcare, Travel & Hospitality, Consumer Goods, Retail, and Energy & Utilities.


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