Receptionist

2 months ago

Melbourne, Australia Talentplicity Full time

Melbourne Location
- Immediate Start
- Great Work Culture

**About us**:
At Talentplicity, we work with some of Australia’s best-recognized brands and reputable leaders to deliver the best IT consulting staffing and augmentation-based solutions. We have offices in Melbourne and Sydney and cater to clients across Australia.

**Position Overview**:
We are seeking a skilled and customer-oriented Receptionist to join our telecommunication client's team. As a Receptionist, you will be the first point of contact for customers and visitors, ensuring a positive and professional experience. You will handle various administrative tasks, including invoicing, check-ins/check-outs, supply management, and report to the Office Manager. This is a full-time position, requiring five days of work in the office.

**Responsibilities**:

- Front Desk Operations:

- Greet and welcome customers, visitors, and employees in a friendly and professional manner.
- Answer and direct incoming calls, take messages, and relay information accurately.
- Maintain a clean and organized reception area, ensuring it reflects a professional image.
- Customer Service:

- Provide exceptional customer service by addressing inquiries, resolving issues, and directing customers to the appropriate departments or personnel.
- Maintain a positive and helpful attitude when dealing with customer inquiries or complaints.
- Invoicing and Financial Administration:

- Generate and process invoices accurately and in a timely manner.
- Coordinate with the finance department to ensure proper billing and payment procedures.
- Check-In/Check-Out:

- Register and check-in visitors, ensuring all necessary documentation is completed accurately.
- Manage visitor badges and access control systems.
- Maintain a log of visitors and notify appropriate personnel of their arrival.
- Supply Management:

- Monitor and maintain office supplies inventory, ensuring availability for staff.
- Coordinate with vendors to order supplies and manage delivery schedules.
- Ensure appropriate stock levels are maintained.
- Administrative Support:

- Assist with scheduling appointments, meetings, and conference room bookings.
- Sort and distribute mail and incoming packages.
- Prepare and distribute internal communications, memos, and reports as required.
- Assist with various administrative tasks, such as data entry, filing, and document management.
- Reporting and Documentation:

- Prepare regular reports related to front desk operations, visitor traffic, and other assigned areas.
- Maintain accurate records and documentation as required by the Office Manager.

**Qualifications and Skills**:

- High school diploma or equivalent (additional education or certification is a plus).
- Proven experience as a receptionist or in a similar customer-facing role.
- Excellent verbal and written communication skills.
- Strong customer service and interpersonal skills.
- Proficiency in using office equipment, such as a multi-line phone system, printers, and scanners.
- Strong organizational skills and attention to detail.
- Ability to handle multiple tasks and prioritize work effectively.
- Familiarity with basic financial processes, such as invoicing and payment tracking.
- Professional appearance and demeanor.

Note: This is a full-time position requiring the employee to work five days a week in the office.

**How to apply**:

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