Strategic Planning and Service Innovation Manager

2 weeks ago

Adelaide CBD, Australia Centacare Full time

**Lead a team to position Centacare at the forefront of service design, evaluation and strategic innovation across the social and community services sector.**

**The Role**

Working closely with the Executive Manager, the Strategic Planning and Service Innovation Manager will drive forward-looking opportunities for Centacare. This includes evidence-informed service innovation that centres the voice of client and communities.

As part of the Strategy, Research and Innovation Unit, the Strategic Planning and Service Innovation Manager will lead a small team to enhance Centacare’s position as a sector-leading and outcomes focused research, advocacy and learning organisation that innovates across the service delivery spectrum.

See attached position description for full details.

**What you need to bring**

**Essential**
- Degree level qualifications in a relevant field
- Tender and/or grant writing experience
- Extensive project management experience
- Experience with service system design within a team environment
- Ability to deploy a suite of research approaches and skills, inclusive of leading co-design activities and processes
- Sector relevant research and evaluation experience
- Extensive experience working with CALD/NEC and/or Aboriginal and Torres Strait Islander communities
- Deep familiarity with the community and social services sector
- Sound ability to work across various research methodologies (qualitative and quantitative)
- Valid Department of Human Services (DHS) Working with Children Check

**Desirable**
- Experience and/or training in the use of Human Centred Design methodologies
- Post-graduate research qualifications in a relevant field
- Project management qualifications
- Experience in measurement and evaluation of programs in social and community services settings
- A developed understanding of the impact of trauma on individuals and communities, particularly where there are underlying complexities
- Experience developing training opportunities to enhance service delivery opportunities

**What's in it for you**
- Attractive salary and salary sacrifice options incl. meal & entertainment card
- CBD car park and optional salary sacrificed vehicle
- Work with a highly skilled and committed leadership team
- High performing, goal focused, collaborative & supportive team environment
- Longstanding and reputable organisation
- Ongoing training and development opportunities
- Access to our Employee Assistance Program (EAP)
- 6 weeks parental leave for primary carer and 2 weeks for secondary carer
- Health insurance discounts with Bupa

**Who we are**

Each year, we support more than 30,000 people through community services in metropolitan and regional South Australia, operating within a strong ethical framework. We are client focused and provide support regardless of race, economic circumstance, sexual orientation, gender identity, religious belief or ethnic background. Centacare is a Child Safe, Quality Accredited Organisation and is a registered NDIS provider. We value the uniqueness of individuals, we consult, collaborate and operate with integrity and professionalism. Centacare is committed to cultivating a harmonious workplace free from harassment and discrimination. Equal opportunity principles align with our mission, vision and values. We believe that treating our workers fairly has a positive impact on our clients and maintains our reputation as a great place to work.

To learn more about us, click on the video Centacare Catholic Family Services - Our Story

**How to Apply**

For a confidential discussion about this opportunity please contact Dr Jonathon Louth, Executive Manager, on 08 8215 6867.

**Applicants from Aboriginal and Torres Strait Islander backgrounds are strongly encouraged to apply.**

With respect, no agencies please.

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