Head of Administration Services

4 weeks ago

Sydney, Australia EML Group Full time

Head of Administration Services

EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **4,000 dedicated employees**. We foster a learning culture that allows for us to continually invest in our employees ensuring a **long-term career** here at EML.

**THE OPPORTUNITY**

As part of our diverse team based in **Sydney**, you will help make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

The Head of Administration Services role underpins the sustainability and growth of EML by overseeing the management of the people, processes, and systems of the Business Administration Services (BAS) department.

The role leads a high performing and customer-responsive team that works strategically to drive efficiency and consistency throughout the operations. The team is based in Sydney, Parramatta, Newcastle, Manila and Kuala Lumpur. Routine travel to these locations is required.

This will be a **permanent, full time **position based in the **Sydney **office, with flexibility to work from home.

**YOUR RESPONSIBILITIES**
- Develop, implement, forecast, and drive the strategic direction, performance, and sustainability of the team. Oversee a scalable, efficient, collaborative, and effective operating model.
- Identify opportunities to enhance communication and services utilising the continuous improvement channels to plan and implement change.
- Identify and evaluate individual and organisational development needs.
- Drive continuous improvement and innovation. Maintain awareness of the business and trends and respond effectively to changes.
- Conduct regular reviews of forecast against budget and take corrective actions as required.
- Ensure the appropriate allocation of resources to achieve objectives at optimal cost.
- Ensure appropriate strategies are in place to maximise performance.

**ABOUT YOU**
- Strong leadership skills with demonstrated tenure in leading a team, coaching, and developing others. Management of, or experience in working with, remote and culturally diverse teams is preferred.
- Excellent organisational ability including the use of effective time management.
- Strong negotiation, influencing, analytical, evaluation and problem-solving skills to deliver innovative solutions.
- Deep understanding of EML claims systems.
- Excellent interpersonal, written and customer service skills.
- Minimum intermediate proficiency in Microsoft office suite

**WHAT WE OFFER**

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please.

Job ID JR2212

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