Membership Manager

6 months ago

West Perth, Australia Next Gen Health & Lifestyle Clubs Full time

Are you passionate about **Member Retention** and** Customer Service?** Are you optimistic, like to solve problems and enjoy working with and exceeding targets?

**About the Role**

Reporting to the General Manager, in this full time role you will primarily be responsible for retaining Members with every call and interaction you have while providing membership administration support to ensure that membership payments are made and maintained.

This position offers variety offering elements of a sales, retention & customer service and sits on the Club Leadership Team.

**You will be responsible for**:

- Membership Retention and achieving set targets / KPIs
- Member Experience in collaboration with the Sales Team
- Contributing to Club Leadership Team and to a positive culture
- Debt collection; and membership based administration; and
- Being a Brand Ambassador for the Next Gen Product.

You must be available to work Monday to Friday with working hours ranging from 8am to 8pm with the flexibility of working weekends if and when required.

**About You**

You will maintain a high standard of product knowledge, assist in the development of a strong team environment and ensure high levels of customer service.

We're looking for someone with a professional, outgoing personality, who will really enjoys connecting with Members both over the phone and face to face. You will thrive on exceeding targets, problem solving and working in a busy environment.

**To be successful in this role you will have**:

- Strong customer service and problem solving skills;
- Well-developed negotiation and objection handling skills;
- Experience working in a team environment;
- A passion for the health, fitness & lifestyle industry;
- Well-developed communications skills;
- Previous experience in a sales/retention based role would be advantageous;
- Reporting capabilities and Excel know-how
- An excellent track record working with KPI's, targets and sales goals;
- Excellent objection handling and closing skills;
- The ability to take ownership and be a problem solver;
- Highly motivated, with high energy levels; and
- High level verbal communication skills with ability to build rapport.

It is an exciting time to join Next Gen given our heightened focus on our NextGen2020 Strategy and People Plan so APPLY today to play your part in the transformation and journey to becoming an one of the industry's Greatest Places to Work, Play & Belong

**Next Gen Clubs as an employer**:
Next Gen Clubs is a great place to grow your career and our culture is central in making Next Gen Clubs a fantastic place to work. Our facilities are beautiful and We believe that our employees are our greatest asset and are the key to our success. We reward and recognise initiative and performance while investing in our employees to keep them challenged and genuinely passionate about our brand.

We are internationally established with opportunities open to all our employees both in Australia and New Zealand. We want you to use and experience the club first hand, so we also offer complimentary club membership to our full time employees.

**About Next Gen Clubs**:
Step into any Next Gen Club and instead of finding a regular health club; you'll escape to an inner-city country club. Extensive fitness facilities are complimented by racquet facilities, aqua, social and relaxation areas to provide a welcoming and uniquely different environment to traditional health clubs that appeal to both individuals and families alike.

From its original base in Adelaide, Australia, the Group now includes one club in Sydney, two clubs in Perth, one club in Canberra and one in Auckland New Zealand.

Our family orientated clubs offer unrivalled facilities and service levels for our members with state-of-the-art exercise machines, indoor and outdoor pools and hundreds of exercise classes per week. Our racquet facilities include tennis and squash courts. Additional facilities include licensed cafés and lounges with free internet access, crèches, children’s play rooms and programs.

**Please note**:

- Flexible hours and days are required for this role
- Proof of right to work in Australia documentation will be required to be presented at the first interview

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