Hospitality and Events Manager

3 weeks ago

East Fremantle, Australia Belgravia Health & Leisure Group Pty Ltd Full time

**WA, East Fremantle Community Park, 6158**
- Lead the hospitality team at a landmark new sporting & hospitality venue
- Make a real difference to the community - Full time role
- Great opportunity with a growing and entrepreneurial organisation

**The Role**

Reporting the Venue Manager as the Hospitality and Events Manager of the East Fremantle Community Park which incorporates a Bar & Cafe, Function Centre, Fitness Centre, associated Football Oval, Bowling Greens and Croquet Greens you will be responsible for the venue’s hospitality operational, financial and program deliverables. You will develop and execute plans through engagement with the venue's leadership team and key stakeholders.

With experience in hospitality, food & beverage, and events management, you will be responsible for driving the Park’s hospitality success.

**About You**

You are a hands-on front of house focused leader who motivates and inspires their team through your own personal customer focused approach. You are passionate about food & beverage, and events. You will be able to share insights into how you have successfully shaped high performance teams into business actions.

This position will suit someone who is quick to build relationships with local patrons and sporting clubs and be willing to try new things to drive revenue through the venues hospitality business.

Key Accountabilities
- Supervise and manage all aspects of hospitality, including front desk operations, reservations, guest services and housekeeping.
- Ensure a high level of customer service by leading and motivating the hospitality team, setting performance expectations and providing ongoing training and development.
- Oversee guest relations, addressing inquiries, concerns and complaints in a timely and professional manner, aiming to exceed guest expectations.
- Collaborate with all team members and partners, to ensure seamless coordination and delivery of services to guests
- Coordinate reservations and optimise visitation, maximising revenue and maintaining accurate booking records.
- Monitor guest feedback and satisfaction metrics, implementing improvement initiatives based on feedback and trends.
- Conduct regular inspections to ensure cleanliness, functionality and maintenance of the venue.
- Manage vendor relationships, negotiate contracts and ensure quality and cost-effective service delivery.
- Stay updated on industry trends, best practices and emerging technologies in the hospitality field, continuously seeking opportunities to enhance guest experiences.

Essential Skills and Qualifications
- Relevant professional certifications in hospitality management or related areas.
- 5+ years of experience in hospitality management, particularly in restaurant or functions and events.
- Knowledge of hospitality industry trends, best practices and regulations.
- Proficiency in hospitality management systems and operations.
- A customer-centric mindset with a commitment to delivering outstanding customer service and a passion for creating memorable guest experiences.
- Strong leadership and organisational skills to manage a diverse team and ensure smooth operations.
- Excellent communication and interpersonal skills, with the ability to build rapport and maintain positive relationships with guests, staff and vendors.
- Ability to multitask, prioritise and work under pressure in a fast-paced environment.
- Current First Aid Certificate (Level 2)
- Current CPR Certificate
- Working with Children Check (or Equivalent)
- National Police Check

**About the Venue**

The new East Fremantle Community Park will be a welcoming and vibrant local space where sports, leisure and recreation thrive together, thereby delivering a new model for the integration of an iconic WAFL club into the community, guided by the mantra:
“Gather Recreate Celebrate”

The venue offers a café, full-service restaurant and bar and large function centre along with a range of leisure activities for children and adults of all abilities, including a state of the art fitness centre incorporating gym, group fitness, indoor cycling and Reformer Pilates. There is also a football oval which is home to the East Fremantle Football Club, two bowls greens used by the East Fremantle Bowls Club and three croquet greens where the East Fremantle Croquet Club play. The precinct also has a community garden, a small community facility, skate park, half court basketball court and a dog park.

**About the Company**

Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.

We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen. With an annual turnover in excess of $180m, the group

  • Event Supervisor

    1 month ago

    Hawthorn East, Australia Eclat Full time

    We are currently looking for experienced Events Supervisors to join our team at Eclat. **About Eclat** Eclat is a culture, a lifestyle and a curated economy of brilliant people. Presenting a unique, members only workspace that provides not only a higher quality of work life balance but a new level of hospitality integrated into every facet of the...

  • Functions Hospitality Coordinator

    4 weeks ago

    East Melbourne, Australia Melbourne Cricket Club Full time

    **Functions Hospitality Coordinator **:East Melbourne VIC 3002, AustraliaApply The Melbourne Cricket Club (MCC) has the dual responsibilities of managing the Melbourne Cricket Ground (MCG) and being a private club, providing service and value to a 150,000 strong membership base that also has 13 different sports represented under the club’s banner. With...

  • Mobile Marketing and Events Consultant

    5 days ago

    Fremantle, Australia Viva Photography Full time

    Exciting Job Opportunity: Mobile Marketing and Events Consultant at Viva Photography Fremantle. Are you a creative mind with a knack for marketing? Viva Photography is thrilled to announce a casual position for a dynamic Marketing Consultant to join our team! We are looking for someone to work 20+ flexible hours spread across 6 days per week, with the...

  • Philanthropy and Fundraising Manager

    4 weeks ago

    Fremantle, Australia St Patrick’s Community Support Centre Full time

    **Reports to **CEO **Legal Employer **St Patrick’s Community Support Centre **Location **Fremantle, WA **Positions reporting to this role**:None currently (to be reviewed in 6 months). **Strategic Relationships **This role works closely with the Corporate Services and Organisation Development Teams in particular the following roles: - Communications...

  • Education and Events Officer

    1 month ago

    East Melbourne, Australia The Royal Australian College of General Practitioners (RACGP) Full time

    Member Experience National Faculties - Specific Interests Flexible location Full Time, Permanent 17/5/2023 $86,978 PA plus 14% Super plus 17.5% Annual Leave Loading Full Time, Permanent opportunity, flexible location Additional leave over Christmas Period and well-being days Opportunity to support implementation of large-scale change About the RACGP The...

  • Events and Community Fundraising Coordinator

    4 weeks ago

    Burwood East, Australia RSPCA Victoria Full time

    **Do you want to join one of Victoria’s most recognised not-for-profit animal welfare organisations?**: - **Exciting opportunity to support delivery of significant events including the iconic Million Paws Walk**: - **Full-time position in Burwood East, with flexibility to work from home** * About RPSCA Victoria* RSPCA is Victoria’s best-known and most...

  • Assistant Manager

    6 days ago

    Fremantle, Australia ALH Group Full time

    **About Us** ALH Group is ranked an impressive #2 in Australia’s most desirable employers for 2023 so come and join us! At Australian Leisure & Hospitality (ALH), we believe in bringing people together and connecting locals to their local pubs, enabling great experiences and positive, memorable moments. We are the largest hospitality provider in...

  • Event Operations Specialist

    1 month ago

    East Melbourne, Australia Cricket Australia Full time

    Working for Cricket Australia means that you become a part of Australia’s proud history and help us look toward the future. We are seeking to drive bold, transformative change in digital experiences, junior participation, culturally diverse inclusion, gender equality and sustainability, re-imagine the Big Bash Leagues, build player connection through...

  • Injury Management

    4 weeks ago

    Fremantle, Australia Maxima Full time

    Our client is seeking an Injury Management & Wellbeing Advisor. Reporting to the Principal Safety Advisor, you will be assisting in the coordination of the Workers Compensation and Injury Management program and Health & Wellbeing program. About the role: - Assist in the management of workers compensation and injury management in accordance with...

  • Area Manager

    4 weeks ago

    Fremantle, Australia HT Services Full time

    **About HT Services** We currently have an opening for an Area Manager position to take on commercial shopping centres & office buildings located South of the River and Regional WA. HT Services is an expanding cleaning services company, specialising in Shopping Centres, Office Buildings, Schools and Airports with an intense focus on service, care, support...

  • Full Time Supervisor/assistant Manager

    4 weeks ago

    East Maitland, Australia Kids World Playland and Cafe Full time

    About us Kids World Adventure Playland & Cafe is situated in Stockland Green Hills. Kids World has very large indoor play areas for children aged 0-11 featuring a fully air conditioned centre with 3 storied climbing structures and a designated under 5’s area for little ones. As well as offering entry for general play, Kids World also hosts children's...

  • Strike Bowling

    4 weeks ago

    Fremantle, Australia Funlab Full time

    Who Are We? As a finalist in the 2023 Best Employers Awards, Funlab provides a fun and positive work environment with the goal of making sure every human has a safe place to be themselves. Investing in our people is one of our Core Values and we aim to develop our people during their journey with us, whilst allowing them to create memorable experiences for...

  • Client Care Manager

    2 days ago

    Hawthorn East, Australia Animal Emergency Australia Full time

    **Job Reference**: **HECCM** **Location**: **Hawthorn East, Victoria** **Work Type**: **Part Time (Permanent)** **Animal Emergency Service are seeking an adaptable and passionate Client Care Manager for our brand-new Hawthorn East hospital!**: **About Us** Animal Emergency Australia (AEA) is a network of independent emergency hospitals, general practices,...

  • Client Care Manager

    3 days ago

    Hawthorn East, Australia Animal Emergency Australia Full time

    Pet well-being discounts (including discounted treatments and products) - Brand new, purpose-built hospital! - Discounted gym memberships (Fitness Passport) **About Us** Animal Emergency Australia (AEA) is a network of independent emergency hospitals, general practices, veterinary support, and educational services across Australia. At our core, AEA exists...

  • Venue Manager

    1 month ago

    East Perth, Australia Frontline Recruitment Full time

    Opening their Cellar door in 2000, my client is well known in the business for their Wines, Coffee and delicious Menu! They are currently looking for a lively and driven Venue Manager to oversee the team at their stunning Swan Valley grounds. **What You'll Do** - Be a hands-on, leading, motivating and driving your team to provide memorable guest...

  • Administrative Assistant

    4 weeks ago

    Fremantle, Australia Rider Hunt International Full time

    **Overview**: - rhi is looking for an - **Administrative Assistant** to join our client's projects team in their Perth CBD office.This is a 12-month full-time contract role that offers a hybrid work setup, with 2 days of remote work and 3 days in the office.**Responsibilities**: - Coordinate travel arrangements for project team members and contractors,...

  • Cafe Manager

    1 month ago

    East Perth, Australia Frontline Recruitment Full time

    Previous experience working in a fast paced, busy, café / restaurant environment - Strong communication skills and the ability to work as part of a team - Sound knowledge of all front of house duties - Experience with writing rosters preferred - Ability to manage staff shifts and breaks - Great customer service and a can-do attitude is essential - Fabulous...

  • Jobs in – Front of House Support

    1 month ago

    Wyndham-East Kimberley, Australia Wyndham Council Full time

    Job Description:Our front of house staff are true all-rounders in events and hospitality services across our venues. Delivering exceptional customer service to our clients to ensure events are run smoothly. You'll bring a hands on, flexible approach facilitating everything from room set ups, food and beverage service to bump out.Ensuring presentation of the...

  • Travel Assistant

    6 days ago

    East Melbourne, Australia Australian Staffing Agency Full time

    **Tourism Travel Assistant.**: - Immediate Hiring - Assist with online operations**REQUIREMENTS**: - Basic English - 20 and above - No experienced required **JOB BENEFITS**: - Flexible working hour - Salary: $240-$360 /per day - Daily payroll - Full 1 to 1 training provided - Need a local bank for receive your salary - **Responsibilities**: - Provide...

  • Student Recruitment Officer

    1 month ago

    Fremantle, Australia The University of Notre Dame Australia Full time

    **Full-time, Continuing position**: - **Based on our Fremantle Campus**: - **HEW Level 5 + 13.5% Superannuation** **ABOUT THE TEAM** The Prospective Students Office (PSO) is responsible for driving the University’s objectives in relation to recruiting prospective students across all programs and supports the successful transition of strategy into...