Regional Retail Operations Manager

6 days ago


Melbourne, Australia AESOP Corporate Full time

Aesop has carefully cultivated a work environment in which our employees are constantly challenged to do their best. Our company is determinedly creative, intelligent and progressive, and nurtures these qualities by employing people who share our passionate interest in design, innovation, and incisive enquiry across all fields.

Our organisational culture is entirely unique, distinguished by an uncommon blend of courtesy, cordiality and intellectual energy. We seek those who can bring a wealth of life experience and inspired ideas to our table.

In return, we provide comprehensive induction and training programmes, and encourage an inclusive culture that nurtures enduring professional relationships. We also appreciate the benefits that flow from our employees’ external pursuits.

We raise our bar high at Aesop and never lower it; this is one of the keys to our success and one of the many reasons why people wish to work here. If you would like to join Aesop, we invite you to peruse our current career opportunities.

**Purpose of the role**

Aesop are seeking a dynamic and results-driven **Regional Retail Operations Manager **to join our Retail Operations ANZ team full time, based at our global head office in Fitzroy.

Reporting to the Head of Retail ANZ, you will oversee, lead and develop the retail operations of Aesop across Australia and New Zealand whilst ensuring operational excellence across all signature stores and counters.

You will demonstrate a high level of professionalism in all communication, reflecting company standards and take an active role in building and maintaining internal and commercial relationships, continually assess, analyse and improve all operational aspects of the ANZ business.

**Role Responsibilities (but not limited to)**
- Ensure all Aesop accounts, suppliers and third-party providers are cost effective and provide the required standards of service delivery to the business
- Ensure any issues within stores or counters are reported to appropriate department and resolved in a timely and effective manner (e.g., maintenance, cleaning, OH&S)
- Maintain and nurture regional & global functional partnerships to cultivate a comprehensive understanding of the broader business
- Motivate colleagues and partners to maintain energy and focus on retail priorities, and proactively seeks clarity from global when course correction is required
- Think broadly and creatively to identify multiple approaches and response options to local business needs, sharing best practice and lessons with global and regional counterparts

**Who we are looking for**:

- An understanding of Aesop’s unique culture and a passion for the brand
- Strong People Management skills and attention to detail
- Demonstrated experience in executing strategic plans
- Experience in or exposure to commercial retail & store operations
- Excellent relationship building and influencing skills
- Strong commercial acumen and negotiation experience
- Ability to work in a matrix structure or experience in complex stakeholder arrangements
- Strong written and verbal communication and language skills
- Experience leading and mentoring people and building a successful team culture

**What’s on Offer**

At Aesop, we believe that the best people drive our business to continued success and so we take a holistic approach to employment, promoting employee wellbeing initiatives and encouraging deep connections with the local community through the Aesop Foundation, volunteering, matched giving programs. In addition, we offer:

- Flexible working arrangements (we value work-life balance)
- Generous product discount of up to 50% & complimentary product allocation
- Hybrid work model, we balance office-based in-person collaboration with remote working
- Team lunches, sponsored social clubs, team events, and celebrations
- Parental leave and vaccination leave
- Individual training budget - strong focus on Learning and Development - access to the entire LinkedIn training library suite, and funded training programs
- Home office set-up reimbursements
- Short term incentive bonus programs to reward performance for applicable roles
- Access to Employee Assistance Program along with other wellbeing offerings including a complimentary Headspace subscription

**#LI-Hybrid


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