Operations Manager
4 weeks ago
**About Us**:
Nationwide Group (NWG) is Australia's largest provider of emergency roadside assistance, towing, transport, and storage solutions. As a subsidiary of RAC, we partner with government agencies, law enforcement, and automotive clubs. Our dedicated workforce of over 800 representatives, including 600+ drivers, operates 24/7, prioritising safety, reliability, and integrity.
Each year, we provide over 450,000 towing and transport solutions across Australia for all types of vehicles, a wide range of plant and equipment, unique items and other specialty services such as salvage, clearways, storage and auctions. We invest heavily in the recruitment, training and development of our people with a strong focus on promoting people within the company.
**Position Overview**:
As the Operations Manager for WA, you will oversee the day-to-day management of operations through effective support, coaching, and mentoring of Service Delivery Managers, Impound Coordinators, and Tow Truck Operators. Your goal will be to ensure operations are managed safely, efficiently, and profitably, meeting all KPIs, objectives, and legal obligations while delivering the highest level of customer service in line with company policies and NWG's vision, mission, and values.
**Key Responsibilities**:
- Ensure adherence to HSE and Quality processes through relevant KPIs
- Provide leadership and support to the WA Operations team to foster a positive culture
- Develop, lead, and manage WA operations and business strategies
- Analyse service levels and contractor earnings to optimise resource allocation.
- Create a workforce planning model to enhance capacity, procurement, and scheduling
- Identify performance issues and opportunities for improvement
- Lead initiatives to retain quality employees, and ensure performance aligns with business strategies
- Work cross-functionally with various teams to develop robust resourcing and demand assumptions
- Manage operational projects and change initiatives under time and resource constraints
- Build relationships with key stakeholders as a trusted advisor/partner
**Qualifications & Experience**
- Relevant Management/Business qualification or equivalent experience
- Proven experience in developing and managing Transport/Logistics operations, including people and rostering
- Demonstrated experience in a supervisory or management role
- Strong track record of delivering excellent customer service and fostering productive relationships
- Experience working in a contractor environment
**Why Work with Nationwide Group**:
- Embrace our core values: Innovation, Accountability, Care, and Teamwork.
- Enjoy an employee benefits program, including accommodation and insurance discounts.
- Access to an employee assistance program.
- Engage in professional development opportunities
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