Learning & Development Trainer

7 months ago

Gold Coast, Australia My NRMA Full time

**Company Description**
Purpose led, we are proudly member-owned and one of Australia's most iconic and trusted brands. We started by being a voice for safer roads and providing legendary roadside assistance, but now we do so much more.

From spectacular holiday destinations, car rentals and boats on our waterways, to leading the EV charging roll-out to prepare for the future of driving, speaking out for change in government policy and supporting sustainable travel.

Forget what you thought you knew about the NRMA - take a look on the inside and you’ll discover that life with us is more than just a job - it’s your chance to make a difference together.
- Are you passionate about designing and delivering impactful learning programs?
- Do you have a background in hospitality and love to travel?
- Enjoy working in person with our frontline teams and leaders across our various sites

**What You'll Do**

We currently have a full-time permanent opportunity for a passionate and experienced **Learning & Development Trainer** where you will have the opportunity to design, develop and deliver training for front line employees and managers across the NRMA portfolio of businesses.

In particular, you will create learner experiences that give our team members the knowledge and skills to deliver exceptional customer service and experiences for our members, customers and guests. Working closely as part of a Learning & Capability team, and key business stakeholders, you’ll conduct needs analysis, create and deliver training programs and initiatives across multiple modalities that align to business objectives and to the NRMA Playbook.

The role is based from our Gold Coast office. We offer hybrid work arrangements with the flexibility to work from home and travel to all our sites with attendance at our Coolangatta (and Sydney office on an adhoc basis) as agreed and required for the role.

Your responsibilities will encompass:

- Partnering with the business and team members to design learning that meets learner needs, aligns to business objectives, and to our Playbook values
- Designing creative, effective and engaging learning materials and programs using a variety of platforms and tools
- Leveraging a blended learning approach that includes e-learning, virtual sessions, self-directed learning as well as face to face workshops, sessions and modules
- Assessing, evaluating and iterating to ensure the success of each initiative
- Facilitating and delivering training with consistency and quality - this will require travel for face to face training across a portfolio of sites and will also include virtual training
- Working collaboratively with stakeholders to identify core skill gap, key learner priorities and embed learning initiatives
- Participating in projects requiring learning support such as inductions and onboarding, systems, policy and procedural changes to ensure a great learner experience
- Working with functions such as HR and Safety to ensure training meets legislative requirements and best practices
- Flexing and adapting to changing needs across the organisation and the team, leaning in to assist where needed

**What You'll Bring**
- Certificate IV in Training and Assessment with relevant tertiary qualifications
- Demonstrated experience in a similar role, with a background in the hospitality industry
- Excellent facilitation skills, both online and face to face, to frontline operations team
- Strong instructional design skills across a variety of platforms, video and tools including Articulate, Canva, Ed-App and Vyond
- An ability to build strong stakeholder relationships
- Curiosity - always looking for ways to improve to meet future needs
- Flexibility and ability to adapt
- The drive to take ownership and accountability for your portfolio/projects
- A passion for learning - seeking to continually develop your own knowledge and skills

**What's in it for you?**

At the NRMA we aren’t just about discounts (although you do get these). We know everyone leads unique lives, and it’s about those things that add up to make life both at work and outside of work just right for you.
- Progressive flexibility, leave and well-being benefits to balance all of life's priorities
- Travel discounts on car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
- Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
- Discounts on all NRMA insurance products including car, home & travel
- At the NRMA inclusion and diversity are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. It fuels our innovation, promotes flexible ways of working and connects us closer to our members and the communities we serve._
- We made the 2022 AFR Boss Best Places to Work List
- Recognised by

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