Customer Success Manager, Mid Market

3 weeks ago

Sydney, Australia Procore Technologies Full time

**Job Description**:
As a successful **Customer Success Manager, Mid Market** you’ll use your consultative mindset to leverage Procore’s technology solution within the industries we serve. You’ll be instrumental in creating long-lasting partnerships and delivering custom ROI analysis for your client base. You’ll deliver industry and technology thought leadership while encompassing Procore’s values of Openness, Optimism, and Ownership.

This position will report to the Mid-Market Manager, Customer Success APAC and will be based in Sydney. We’re looking for someone to join our team immediately.

**What you’ll do**:

- Gain a strong understanding of best practices relevant to retaining and growing accounts within a personal portfolio while mitigating risk
- Develop and execute on-account strategies for mid-market accounts while working alongside Sales to deliver positive outcomes for client
- Build trust and create meaningful relationships among champions and key executives within each account
- Ensure clients understand the value Procore delivers to their business by conducting virtual or on-site business reviews that mirror their business goals and objective
- Identify and forecast risk as well as growth opportunities within the portfolio
- Identify product improvements or new products by remaining current on customer needs, industry trends, market activities, and competitors
- 15-20% travel to Procore offices, client sites, and more

**What we’re looking for**:

- 2+ years of account management experience, preferably in a Saas environment
- Bachelor’s degree is preferred or equivalent work experience
- Strong empathy for customers and passion for revenue and growth
- Deep understanding of value drivers in recurring revenue business models
- Innovative, persuasive, creative, and have a genuine curiosity in their client's business
- Goal and results-oriented, optimistic, smart, value-added mindset, proactive and easily adapts to change
- Must work well within a team environment
- While this isn’t a sales role, previous sales experience a plus

Additional Information

**Perks & Benefits**

At Procore, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs, learn more details about what we offer and how we empower you to be your best.

**About Us**

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.

We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.

If you'd like to stay in touch and be the first to hear about new roles at Procore, join our Talent Community.

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