Customer Onboarding Analyst

2 weeks ago

Brisbane, Australia Bank of Queensland Full time

**About the Role**
Join our dynamic team as a Customer Onboarding Analyst and play a pivotal role in enhancing our customer's experience. In this permanent full-time position based in Brisbane, you'll be instrumental in onboarding new customers by ensuring their details meet our KYC standards, thus maintaining compliance with regulatory requirements.

Your day will involve the onboarding of Non-Individual customers, assisting bankers and building strong relationships with our internal stakeholders within our multiband bank. You will work closely alongside the BOQ Branches and Business Bankers to ensure timely, accurate and efficient completion of initial and ongoing KYC/Customer Due Diligence in line with the bank’s AML program.
**About you**
We're looking for a proactive and customer-focused individual with Prior experience within financial services industry - additionally relevant to customer KYC and customer on-boarding is a plus but not mandatory.

Working for us is fun and fast-paced, and we are seeking top talent to take us where we want to go. Do you thrive in a collaborative environment? Your ability to communicate effectively and your keen attention to detail will be key to your success in this role. If you're someone who is passionate about delivering exceptional service and eager to contribute to a team we would love to hear from you.
**About Us**
BOQ Group is a truly unique group of challenger brands with a purpose - to provide a genuine alternative to Australian financial services for customers and employees.

Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal - to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.

BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

Since 2021, BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).

In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.
**Our Perks**
- Flexible working arrangements
- Discounted financial products
- Salary sacrificing options
- Paid parental leave with no minimum
- Purchase annual leave
- Discounted private health insurance plan
- Employee Assistance Program (EAP)
- Access to employee network groups focused on First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers and accessibility
- BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index

**How to Apply**

BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.

If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Job Reference: BOQ03785

  • Customer Onboarding Analyst

    3 weeks ago

    Brisbane, Australia Bank of Queensland Full time

    **About the Role** Join our dynamic team as a Customer Onboarding Analyst and play a pivotal role in enhancing our customer's experience. In this permanent full-time position based in Brisbane, you'll be instrumental in onboarding new customers by ensuring their details meet our KYC standards, thus maintaining compliance with regulatory requirements. Your...

  • Customer Onboarding Analyst

    1 week ago

    Brisbane, Queensland, Australia Bank of Queensland Full time

    About the RoleJoin our dynamic team as a Customer Onboarding Analyst and play a pivotal role in enhancing our customer's experience. In this permanent full-time position based in Brisbane, you'll be instrumental in onboarding new customers by ensuring their details meet our KYC standards, thus maintaining compliance with regulatory requirements.Your day will...

  • Customer Onboarding Analyst

    1 week ago

    Brisbane, Queensland, Australia Bank of Queensland Full time

    About the RoleJoin our dynamic team as a Customer Onboarding Analyst and play a pivotal role in enhancing our customer's experience. In this permanent full-time position based in Brisbane, you'll be instrumental in onboarding new customers by ensuring their details meet our KYC standards, thus maintaining compliance with regulatory requirements.Your day will...

  • Customer Onboarding Analyst

    2 months ago

    Brisbane, Australia Bank of Queensland Full time

    **About the Role** This newly created opportunity within our Finance, Transformation and Operations division will be responsible for assisting to onboard new to bank customers. In accordance with BOQ’s KYC standards, you will be responsible for correctly identifying customers to ensure compliance at all times. This role will involve conducting inbound and...

  • Customer Onboarding Analyst

    2 months ago

    Brisbane, Australia Bank of Queensland Full time

    **About the Role** This newly created opportunity within our Finance, Transformation and Operations division will be responsible for assisting to onboard new to bank customers. In accordance with BOQ’s KYC standards, you will be responsible for correctly identifying customers to ensure compliance at all times. This role will involve conducting inbound and...

  • Customer Onboarding Analyst

    2 weeks ago

    Brisbane, Australia Bank of Queensland Full time

    **About the Role** This newly created opportunity within our Finance, Transformation and Operations division will be responsible for assisting to onboard new to bank customers. In accordance with BOQ’s KYC standards, you will be responsible for correctly identifying customers to ensure compliance at all times. This role will involve conducting inbound and...

  • Customer Onboarding Specialist

    2 weeks ago

    Brisbane, Australia Great Southern Bank Full time

    As an Onboarding Advisor you will be responsible for supporting the Customer onboarding journey, analysing and reviewing newly onboarded customers KYC (know your customer) information to ensure accurate completion in accordance with the internal and external requirements. The role is a fantastic opportunity for a detail orientated, customer focused...

  • Kyc Onboarding Analyst

    3 weeks ago

    Brisbane, Australia Bank of Queensland Full time

    **About the Role** This exciting opportunity within our Finance, Transformation and Operations division will be responsible for assisting to onboard new to bank customers. In accordance with BOQ’s KYC standards, you will be responsible for correctly identifying customers to ensure compliance at all times. This role will involve conducting inbound and...

  • Kyc Onboarding Analyst

    2 months ago

    Brisbane, Australia Bank of Queensland Full time

    **About the Role** This exciting opportunity within our Finance, Transformation and Operations division will be responsible for assisting to onboard new to bank customers. In accordance with BOQ’s KYC standards, you will be responsible for correctly identifying customers to ensure compliance at all times. This role will involve conducting inbound and...

  • Onboarding Advisor

    2 weeks ago

    Brisbane, Australia Great Southern Bank Full time

    Business Onboarding plays an integral part in the Financial Crime Team, focusing on high-risk onboarding at Great Southern Bank. The team focuses on high-risk onboarding activities including business profile creation, screening for politically exposed persons (PEPs) and sanctions, and other screening, such as for mule and identity takeover indicators. High...

  • Onboarding Coordinator

    2 weeks ago

    Brisbane, Australia De Beers Group of Companies Full time

    Company Description - Join us as our Onboarding Coordinator where you will be coordinating and managing a team of Onboarding and Offboarding Administrators embedding onboarding and offboarding processes for the region, ensuring all delivery targets and KPIs are achieved, and value is generated for the business. **You will look after our most important...

  • Onboarding Specialist

    1 week ago

    Brisbane, Australia Global Payments, Inc. Full time

    Onboarding Specialist Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and...

  • Onboarding Administrator

    1 week ago

    Brisbane, Queensland, Australia De Beers Group of Companies Full time

    **Company Description Anglo American Steelmaking Coal**Steelmaking coal is an essential ingredient in blastfurnace steel manufacture, producing steel used for critical building and infrastructure around the world. In Australia, we operate five steelmaking coal mines in Queensland's Bowen Basin, and have additional joint venture interests in steelmaking coal...

  • Onboarding Advisor

    2 weeks ago

    Brisbane, Australia Great Southern Bank Full time

    **About the role** Customer Support plays an integral part in the customer lifecycle from the onboarding process to resignation in Great Southern Bank. The team looks at AML/KYC onboarding activities, manual creation of customer profiles, Australia Post ID verification, business profile creation. Team also performs all maintenance on existing customer...

  • IT Analyst

    1 week ago

    Brisbane, Australia QIC Limited Full time

    **About the role** Come and work with the team that keeps the IT Systems at QIC running. We have an exciting opportunity for an IT Analyst to join our Brisbane team on a 12 month contract basis. Key deliverables for this role include: - Provide excellent customer service through customer management and liaison in line with QIC’s standards of...

  • Onboarding Coordinator

    1 week ago

    Brisbane, Queensland, Australia Redpath Mining Contractors and Engineers Full time

    Onboarding Coordinator - Talent Acquisition Officed based at Eagle Farm modern office facilities, free car parking Help us to improve the employee lifecycle from the very startAbout the roleAs the Onboarding Coordinator, you will work closely with the Talent Acquisition team providing day to day support to the people team and our Projects in Australia and...

  • Business Banking

    3 weeks ago

    Brisbane, Australia Suncorp Group Full time

    Suncorp Group have an exciting opportunity for an individual seeking to gain valuable experience in customer identification (Applicable Customer Identification Procedures (ACIP) and Know Your Customer (KYC) at onboarding for complex non-individual customers - which underpins Suncorp’s obligation to Protecting Our Customers. In this role you will be...

  • Onboarding Partner QLD

    17 hours ago

    Brisbane, Australia Be Recruitment Full time

    Do you live within 1 hour of Brisbane or the Sunshine Coast?Are you a customer focused, positive and motivated person?Do you want an entry level role with career prospects in a growing organisation? About HomeMade:HomeMade, a related entity to Mable, operates as a distinct business with a shared vision for self-management. Revolutionising home care in...

  • Data Analyst

    2 weeks ago

    Brisbane, Australia Abano Healthcare Group Full time

    **Data Analyst at Abano Healthcare - South Brisbane** Are you an experienced Data Analyst professional looking to make a significant impact in a close-knit and dynamic team? We are currently looking for an analyst to come onboard on a 12-month fixed term contract. **Why us**: At Abano Healthcare, we believe that a positive workplace culture is the...

  • New Client Onboarding Officer

    1 week ago

    Brisbane, Queensland, Australia KBH Solutions Full time

    Salary range $60k - $70k plus super pending experience Career Opportunities Hybrid WFH and Office Milton Close to public transportCustomer Activations Officer required for leading company based in City Fringe (Close to Public Transport). This is a busy onboarding and data maintenance position that requires a proactive positive attitude, strong attention to...