Guest Experience Executive Hilton Sydney

3 weeks ago

Sydney, Australia Piknic Full time

Are you curious, outgoing, and warm with a touch of playfulness? Hilton Sydney is looking for you, someone with a passion for guests We embody an ethos where mind-blowing service comes from your personality and style, not from a hotel manuscript.

Your Opportunity:
Facilitate exceptional hospitality and service by enhancing the guest experience with a focus on our Hilton Honors Elite members, VIPs, and suite-paying guests. Work as a member of the Guest Experience Department, supporting several aspects of the Sales and Marketing Operation, including Reception, Operations, Pre-Arrival Operations, Lobby Greeter, Arrival and Departure Experience Operations. Organize, confirm, process, and conduct all VIP and Entertainment guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Identify and explain room features to guests. Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Follow up on any outstanding requests or problems from the previous day and ensure they are resolved. Obtain a solid knowledge of the hotel product, including room types, rates, food and beverage outlets, and other hotel features and guest facilities. Respond to and recover (where appropriate) Guest Satisfaction Surveys. Help manage the Associate recognition program. Attend monthly trainings for FOH team members. Skills, Education, and Experience

Benefits Perks and Rewards:
Discounts on hotel rooms within the Hilton Worldwide group. Fantastic flexible working policy. Discounts on food & beverage, including our hatted restaurant - Glass Brasserie. Wellbeing & mindfulness programs to ensure you stay healthy. Complimentary Associate meals while on shift.

**Job Types**: Full-time, Part-time, Casual
Part-time hours: 20 per week

**Salary**: $30.00 - $50.00 per hour

**Benefits**:

- Employee discount

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Afternoon shift
- Day shift
- Evening shift
- Flexible hours
- Morning shift
- Shift work
- Weekend availability

Supplemental pay types:

- Tips

Ability to commute/relocate:

- Sydney NSW: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- 4-5 star hotel: 1 year (required)

Licence/Certification:

- RSA (required)

Work Authorisation:

- Australia (required)

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