Switchboard Team Leader

3 months ago

New Lambton, Australia Hunter New England Local Health District Full time

**_Are you a dynamic leader with a passion for team management and operational excellence? We encourage you to apply_**

**Employment Type**:Permanent Full Time
**Position Classification**: Administration Officer Level 4
**Remuneration**:$69,840.79 - $71,439.54 Per Annum + 11.5% Super + Salary Packaging
**Hours Per Week**:38
**Requisition ID**: REQ509466

**Location**: Awabakal Country - John Hunter Hospital (site based role)

**The role**:
We are seeking a dedicated Switchboard Team Leader to join our team and drive success in a fast-paced environment. In this role, you will provide essential support and leadership to our Switchboard team, overseeing the update of local policies, health roster management, account data entry for our mailroom, and emergency testing data compilation. You will also be responsible for developing rosters, conducting disaster testing, performing safety walks and hazard inspections, ordering equipment and stationery, and managing complaints and challenging phone calls.

**Where you'll be working**:
On a normal day in the John Hunter Hospital Switchboard, we take upwards of 5000 - 6000 calls a day between 5 operators, we are the busiest hospital in our area, as well as the biggest trauma hospital outside of Sydney. These calls can be doctors, patients, patient’s families, carers, helicopter calls, and everything in between. We have a small team of 21, but there are only 5 operators on at a time. It is fast-paced and challenging at times, but very meaningful work as we are the first point of contact for anyone contacting the hospital, we set the scene for the rest of their journey that day.

**Benefits**:

- Career development opportunity.
- ADO's each month (for full time employees).
- 4 weeks annual leave (pro-rata for part time employees).
- Salary packaging options.
- Fitness Passport.
- Employee Assistance Program (EAP) for staff and family members.
- Opportunity to work and collaborate with a range of non-clinical and clinical professionals.

**Need more information?**
- Click here for the Position Description.

**Applications close: Tuesday, 3rd September 2024**

**Information for Applicants**:
**We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.**

**This is a Category A position**.** **Recommended applicants will be reviewed for compliance with** NSW Health policy directive **PD202**4_015: Occupational Assessment, Screening and Vaccination against Specified Infectious** Diseases** for Category A positions prior to offer. **All new employees must agree to comply with the requirements outlined in the policy.

**Connect with us on **Facebook** and **LinkedIn****

**#AboriginalEmployment

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