Application Support Analyst

2 weeks ago

Kangaroo Point, Australia Ozcare Full time

**Kangaroo Point Location (free parking available)**:

- **5 weeks annual leave + annual leave loading**

**Do you have a passion for providing support? We're looking for an Application Support Analyst to join our team at Ozcare's corporate office.**

**Your Role**
- Providing a consistently high standard of customer support, sharing your expertise and knowledge.
- Prioritising and performing end user Incident support and Service Request tasks consistently and methodically to ensure Ozcare's Enterprise Applications are supported and maintained to industry-leading standards.
- Developing end user training and/or processes documentation as required.
- Managing timely resolution and/or escalation of all issues, ensuring works are completed to a high standard of accuracy/and quality.
- Proactively identifying and providing recommendations to continually improve Ozcare's Enterprise Applications and IT support services.
- Ensuring a high standard of Applications Support data, knowledge and processes are documented, maintained in Ozcare's wiki/knowledgebase.
- Working both autonomously and as part of a team.

**How You'll Benefit**

You'll become part of the Ozcare family, and in addition to the training and support that you would expect, you will also receive:

- Standard 5 weeks annual leave
- Annual leave loading
- Monthly ADOs (all full-time employees)
- Kangaroo Point location
- Free, secure onsite parking
- Optional salary packaging, meal entertainment cards, and novated leases
- Private health insurance discounts
- Uniform and laundry allowance

**Role Requirements**
- Experience in supporting Enterprise Applications and strong career aspirations in this field.
- Experience working in an ITIL-aligned or highly compliance driven environment and/or ITIL Foundations certified is highly desirable.
- Demonstrated ability to effectively manage competing priorities and workloads with a high degree of proficiency.
- Demonstrated ability to take ownership of problems and work effectively to find solutions.
- Experience in a not-for-profit sector is highly desirable.
- Relevant tertiary and/or industry qualifications within Information Technology or equivalent experience is highly desirable.
- Ability to quickly adjust in a vibrant challenging work environment.

**Additional Requirements**
- Current Police Screening Certificate
- Vaccinated (and maintain up-to-date vaccinations) against Influenza and COVID-19
- A current Queensland Driver's License.
- Excellent communications skills, both verbal and written
- Strong interpersonal skills and team-focussed mindset
- Commitment to learning and continual development
- Intra-state travel may be required.

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