Manager - Ict Operations (Multiple Vacancies)

6 days ago


Canberra, Australia Department of Industry, Science, Energy & Resources Full time

Canberra
- Job closes 8 December 2024

**About the Department**:
The Department of Industry, Science and Resources and our broader portfolio are integral to the Australian Government’s economic agenda. Our purpose is to help the government build a better future for all Australians through enabling a productive, resilient and sustainable economy, enriched by science and technology. We do this by:

- Growing innovative & competitive businesses, industries and regions
- Investing in science and technology
- Strengthening the resources sector.

The APS and the department offer a clear direction and meaningful work. You will be able to create positive impact in people’s lives whilst contributing to improved outcomes for Australia and our people.

If you would like to feel a strong connection to your work and you are accountable, committed and open to change, join us in shaping Australia’s future.

Please see the APSC’s APS Employee Value Proposition for more information on the benefits and value of employment within the APS.
**About the team**:
**The Chief Information Officer Division **is an exciting, diverse, and dynamic division that drives the digital agenda for the department. Leading the delivery of the department’s digital offerings and transformation, the CIO Division partners with business areas and stakeholders to:

- Realise the digital policy objectives of the department,
- Define the department’s digital landscape,
- Co-design digital experiences making it simpler to innovate, collaborate and communicate, and
- Drive the innovation and transformation of IT services.

**The ICT Operations Branch **is one of three branches sitting within the Chief Information Officer Division (CIOD) and is instrumental in the delivery of infrastructure and support to the department, running ICT for the enterprise.

The branch is a collaborative, dynamic and exciting part of the CIO portfolio, and the successful applicant will join a team providing key critical services to departmental staff and guiding their digital experience in the workplace. The branch provides underpinning infrastructure and high-quality ICT support ensuring modern, stable and secure technologies.

The branch is made up of 8 sections, including:

- Corporate and Digital Support
- Desktop and Executive Support
- Infrastructure Services
- Cloud Services
- Networks & Infrastructure Platforms
- IT Service Management & NMI ICT Operations
- Digital Delivery & Governance
- ICT Operations Strategy.

The department’s Executive are strong advocates for diversity, inclusivity, and accessibility. We provide a flexible working environment which includes remote working options.

**The opportunity**:
The Chief Information Officer Division is looking to fill a number of ongoing Executive Level 2vacancies. An order of merit will be established to fill upcoming and future vacancies.
- Outstanding judgement and a demonstrated ability to think strategically, be risk-focused, and identify opportunities for improvement.
- Experience in effectively managing and leading teams to deliver positive business outcomes, and inspiring staff to bring their best selves to work.
- Exceptional stakeholder management skills, including the ability to influence and work with a broad range of people from a variety of backgrounds and skill levels.
- Effective communication and collaboration skills, the ability to use these to deliver shared outcomes, and contribute to a positive work-place culture.
- Thrive in a fast-paced and dynamic environment, often under tight timeframes.
- Demonstrate exceptional organisational skills, with an attention to detail.

Immediate vacancies to fill include:

- Manager of Infrastructure Services
- Manager of Corporate and Digital Support, and
- Manager of Desktop and Executive Support.
- The ability to collaborate and communicate effectively with the leadership group and peers to deliver shared outcomes.
- Exceptional stakeholder management skills, including the ability to influence and work with a broad range of people from a variety of backgrounds and skill levels.
- Experience in leading and managing teams, creating a positive and rewarding work environment in which different perspectives are encouraged and diversity is embraced.
- A demonstrated ability to balance competing priorities and respond flexibly to changing demands.
- Experience in leading change and building organisational capability, focusing on continuous improvement and innovation.
- Experience in producing high quality documentation, reporting and finance management.

Specific skills and experience in one or more of the following ICT areas is highly desirable:

- Operations, including across infrastructure, standard operating environment technologies and cloud.
- Program, project and/ or service delivery.
- Modernisation or transformation.
- Frameworks, process and practice.

**What you will do**:
Across all roles Managers will:

- Lead and manage a multi-disciplinary tea


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