Call Centre

3 weeks ago

Jandakot, Australia Good Drinks Australia Full time

**Introduction**:
About Us

At Good Drinks Australia, we continue to redefine the landscape of beer and alcoholic drinks. Become part of a company where a vibrant workplace culture meets an iconic family of brands. Whether you’re drawn to the excitement of brewing or the allure of brand strategy, Good Drinks offers a dynamic environment where your potential is nurtured. Our workplace is more than a space - it’s a community of passionate individuals shaping the future of the alcoholic beverage industry.

**Description**:
**In this role, you can expect to**:

- Act as first point of contact for Customer, Consumer & Sales enquiries for our network of existing customers across Australia
- Manage customer interactions especially in country areas over the phone and utilising our CRM system to record communication for the Field Sales Team.
- Collaborate with our Field Sales Team to deliver an outstanding experience for every customer.
- Work to drive daily KPI’s to increase sales through the Good Drinks business.

**Skills and Experiences**:
**Ideally, you’ll be able to demonstrate the below**:

- Exceptional customer service skills, with a customer centric mindset
- Excellent communication skills, written and verbal
- Computer literate with an eye for detail
- Ability to build rapport and create sustainable relationships with our customers and stakeholders
- Target driven and able to work to KPI’s and targets

Remuneration

Benefits & Perks
- Significant employee discounts
- Staff beer allocation
- Flexible work arrangements
- Health and wellness programs, including an Employee Assistance Program

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