Student Support Coordinator

2 weeks ago

Brisbane, Australia Queensland University of Technology Full time

$94,734 to $103,627
- Ongoing, full-time
- Kelvin Grove (hybrid option available)

**Who are we looking for?**

We are seeking a Student Support Coordinator to join Office of the Deputy Dean, Faculty of Health, Academic Division.

The Student Support Coordinator enables the provision of student services and administrative support for the Faculty’s academic programs. The position supervises a team of student support staff across both Kelvin Grove and Gardens Point campuses. That team is tasked with delivering high quality, effective and efficient administration support and specialist service to achieve and maintain excellence in client service. The position works collaboratively with all Faculty staff to facilitate the delivery of student support and administration services in accordance with University guidelines. The Student Support Coordinator maintains regular contact with central departments such as Student Administration and HiQ in order to facilitate an enterprise model of service delivery. The position provides strategic support in line with Faculty goals, and through compliance with and the integration of various University policies, systems and procedures. The Student Support Coordinator reports to the Manager, Specialist Student Support.

We’re offering this role as a hybrid position as part of QUT’s commitment to embracing the opportunities created by a more virtual and connected world.

**Real world impact**

QUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.

**About the area**
- Office of the Deputy Dean sits within the Faculty of Health, Academic Division and is responsible for QUT has embraced a collaborative approach to improving the health of our nation, bridging the gap between science and better health through a focus on prevention, evidence, innovation and real outcomes.
The Faculty of Health is led by the Executive Dean and the Executive Management Team comprising the deputy dean, heads of schools, and other senior faculty staff. The faculty’s schools are established around disciplines with affinities that promote integration and collaboration in teaching and research, and provide a sustainable foundation upon which to build areas of strength. Its organisational structure includes the:

- School of Biomedical Sciences
- School of Clinical Sciences
- School of Exercise and Nutrition Sciences
- School of Nursing
- School of Optometry and Vision Science
- School of Psychology and Counselling
- School of Public Health and Social Work.

QUT’s Faculty of Health attracts high-quality students with more than 10 000 students enrolled in undergraduate, postgraduate coursework and research higher degree programs across its seven schools.
Drawing on its reputation for teaching excellence, the Faculty of Health produces graduates who are highly sought after in the commercial, scientific, health and community sectors. The faculty’s applied research activity is focused on improving health and wellbeing, and preventing disease. This high-impact and internationally recognised research continues to make a significant and positive contribution to the ongoing development of the brand of QUT, as well as providing opportunities to develop partnerships. In 2018, the Faculty of Health’s corporate review provided recommendations that have enabled the faculty to build on its current strengths, and ensure its long-term success, focusing on key themes that relate to strategic direction, students, learning and teaching, research and innovation, and people, culture and sustainability.
The Faculty of Health operates across the university’s two campuses, Kelvin Grove and Gardens Point, and several distributed sites. The proximity of the Kelvin Grove campus to hospital facilities at Herston provides the faculty with a distinct competitive advantage and a renowned precinct that offers transformative education, aligned biomedical research and industry engagement..

**What you need to succeed**
- Education, training and/or relevant experience equivalent to completion of a degree in conjunction with subsequent relevant experience.
- Demonstrated ability to display initiative, contribute new ideas, critically evaluate current systems and processes and contribute to service-delivery improvements.
- High level written and interpersonal, communication skills with demonstrated ability to communicate with a wide range of people at all levels of a large organisation.
- Demonstrated experience in managing a high performing team of client service staff and ability to plan and manage resources for peak periods.

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