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IT Service Delivery Specialist

4 months ago

Surry Hills, Australia Blackmores Group Full time

As Australia’s most trusted manufacturer of natural health products and one of the Financial Reviews Best Places to Work in 2023, it couldn’t be a better time to join a truly purpose-led brand We are excited to offer the role of IT Service Delivery Specialist until October 2024.

As part of a broader IT support team, you will provide L1 & L2 technical expertise for a range of problems and solutions across the Blackmores Group. This is a customer facing role, covering our distribution centre in Western Sydney as well as colleagues in other sites/markets.

**What we offer?**
- Opportunities to support your local community through paid community leave
- Flexible working across most of our roles
- Great benefits to support your health and wellbeing, including access to discounted products
- Mental health support for you and your family through our Sonder assistance program

**Responsibilities include**:

- Manage IT Service Desk\Infrastructure calls within agreed SLA’s
- MS Windows 10\11 deployment & support (inc. the installation/relocation of end user hardware, and MS Teams)
- Maintain IT Asset Management registers, Active Directory and o365 administration
- Desktop, Laptop, Printers, and peripherals support
- Supporting remote user connectivity

**Who are you?**
- Previous customer service experience in an IT Service Desk support role
- Comfortable in providing desktop support in a MS Windows environment (iOS support experience desirable)
- Capability to manage and configure common office equipment
- Audio/Visual experience is highly regarded
- Be a natural problem solver, with a tenacious, proactive attitude to resolve issues
- Have a great attitude, able to communicate with and support multi-level stakeholders

The Blackmores Group, founded by visionary naturopath Maurice Blackmore in 1932, has a vision to connect every person on earth to the healing power of nature by combining our knowledge of nature and science to deliver quality health solutions to people and their pets everywhere, every day.

Blackmores Group operates in 12 markets, with global headquarters in Sydney, an international HQ in Singapore, an Innovation Centre in Shanghai and a state-of-the-art manufacturing facility in Braeside, Victoria.
- Agencies please note: this recruitment assignment is being managed directly by Blackmores Talent Acquisition team. We will reach out to our preferred agency partners if required. Your respect for this process is appreciated._