Conference Administrator

Conference Centres- 16 Apr- Written By Human Resources**Division/Branch**: Youthworks Conference Centres

**Location**: Royal National Park, NSW

**Employment Type**:Fixed Term, Part Time (24 hr week) until 13 December 2024

**Closing date**: As soon as position filled

Youthworks is seeking a Conference Administrator to join our Conference Centre team. Youthworks Conference Centres provide a place of temporary community for groups for relational and personal growth. They are intentional partners to schools, churches and like-minded community groups through networking, collaboration and facilitation of Word ministry. They provide outstanding venues in amazing locations and Christian hospitality. They believe their interactions with guests and each other are opportunities to promote and proclaim the gospel.

**About the role**:
To oversee the information flow between Christian Outdoor Education groups and Conference Centre stakeholders, so as to assist the delivery of COE bookings in a professional, helpful and timely manner.

**Your responsibilities**:

- Manage high quality guest-centered service that achieves a pleasant experience for guests and promotes Youthworks in a positive way
- Manage guests requests and needs as per Youthworks practices and policies
- Liaise with COE guests ensuring groups receive a high level of professionalism and customer service throughout the organizing period of their stay
- Ensure all relevant information is entered into the Venue360 system
- Work with those responsible for delivery of on the ground service to guest groups to ensure consistency in communication and service delivery

**You will need to demonstrate**:

- Excellent organizational and time management skills with the ability to multitask and to be flexible to reflect changes in priority
- Well-developed written and verbal communication skills with a focus on providing strong customer service
- A systematic and focused approach to tasks with a strong attention to detail
- An ability to work with a wide range of staff to achieve effective outcomes
- Strong customer service focus
- Willingness to work within an Anglican organisation

**What we would really like you to have**:

- Personal Christian faith
- Experience with CRM Software (Venue 360 in particular)
- Hospitality experience and/or qualifications
- Experience with planning and managing small to medium scale events

**Additional Information**:
A current drivers licence and own transport is essential as there is no public transport anywhere near the Port Hacking Conference Centres.