Case Coordinator

3 weeks ago

Melbourne, Australia Procare Group Full time

Very competitive remuneration on offer
- A comprehensive induction and ongoing support will be provided
- Join a leading national provider of insurance services

Due to our continued growth, we are seeking a

This is a
**full time, permanent** role.

**Day to day role responsibilities include**:

- Updating our valued clients on the progress of circumstance investigations;
- Assisting investigators with field enquiries and case administration;
- General insurance investigations support;
- Coordinating travel bookings and preparing external information requests;
- Drafting correspondence for internal and external distribution;
- Skip traces & witness location support.

**From us you can expect**:

- A genuine and friendly working culture where our people are valued;
- Excellent remuneration & benefits;
- A comprehensive induction and thorough training in our online case management system;
- Access to our external Employee Assistance Programme;
- The latest tools - Surface Pro & iPhone;
- Monthly and quarterly staff celebrations as well as our annual events such as our Procare Cricket Day Charity Fundraiser, company-wide Christmas & End of Financial Year parties and more;
- Regular training & development opportunities;
- Ongoing opportunities for career progression locally and nationally.

**About you (please address the criteria in your cover letter)**:

- Mandatory - **excellent customer service focus and client-centred approach;**:

- Mandatory - intermediate to strong computer skills (Microsoft Office);
- Experience, exposure and/or an interest within a relevant industry (insurance, investigations or legal);
- Scheduling and appointment setting experience is highly desirable;
- Strong attention to detail;
- Exceptional time management and organisational skills;
- Ability to thrive under pressure;
- Have excellent written & verbal communication skills.

**About Procare**:
From a family-started company to an ever-growing national business of over 20 years, we’re committed to being the most respected national insurance risk and solutions services business in Australia.

We value our people and know that fantastic talent is the only way to shape our future success. We're all about building a high-performing team, where we embrace collaboration and new ways of thinking. We love connecting with our customers and empowering them to achieve better results. We are grounded in authenticity and work together to deliver value for our customers through every interaction.

If you want to make a real difference, love a fast-paced environment, and have a key focus on quality and outcomes, this would be a fantastic opportunity for you

For more information visit our website

***
To apply, please send your CV and cover letter via the link.

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