Customer Relations Representative

3 weeks ago

Melbourne, Australia Leopard Recruitment Full time

Manage Inbound/Outbound Customer Service Calls across 3 prestige sites
- 5 day, Monday to Friday working week
- A supportive team with great culture

**ABOUT THE COMPANY** - A state of the art Dealership located within the South-East suburbs of Melbourne. Part of a large progressive multiple franchise automotive group housing one of the world's most recognizable and prestigious brands, these dealerships are committed to delivering first-class customer service.

**ABOUT THE ROLE** - Positioned in a dedicated office within a prestige dealership, this role is part of a team of 4 and reports into the Group CRM Manager. You will be an integral part of the end to end customer experience for service, managing all inbound and outbound calls for 3 dealerships, including pre bookings, problem solving and some light promotions.

**YOUR GENERAL JOB FUNCTION;**
- Utilising CRM systems whilst maintaining database - Pentana EraPower and OEM systems experience advantageous
- Complaint Handling, problem solving
- Inbound and Outbound Service booking calls
- Booking service appointments
- Service Retention outbound calls
- Identifying Customer Servicing needs - Fastlane, Interactive Services

**WE ARE LOOKING FOR;**
- An experienced Call Centre or Customer Service professional - automotive dealership experience advantageous
- Someone passionate about customers and exceeding their expectations
- Meticulous attention to detail and organisational skills
- Proven inbound call experience, appointment setting and objection handling
- A strong communicator who takes ownership of the customer journey
- Mature and calm demeanour with the ability to manage customer concerns, problem solve and think on your feet

**THIS POSITION OFFERS;**
- On-going dealership training
- 5 day, Monday to Friday working week
- A supportive, fast paced and fun team environment

**How to APPLY**:

- Via the APPLY tab (CV preferably in WORD format).

**ABOUT Leopard Recruitment**

Leopard Recruitment is a proven talent provider with an expansive Automotive capability whilst also supporting our partners in industries including; Real Estate, Allied Health & Accounting.

Our business was founded with the vision to become Australia’s premier holistic Automotive Recruitment Talent Agency and now more broadly, a premier talent provider.

In Automotive, we have partnerships across Australia with some of the world's most revered brands and organisations; providing talent solutions for OEM's, Retailers and Aftermarket.

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