Collections + Hardship Specialists
4 weeks ago
Salary:
- Contract Type:
- Full Time
- Location:
- Sydney - NSW
- Industry:
- Banking & Finance
- Contact Name:
- Sarah Bolster
- Contact Phone:
- 02 9002 5001
- Date Published:
- 05-Jan-2023
- **The Company..**
Hiring over 15,000 staff across 31 different countries, this global giant is looking to hire you into their reputable customer solutions division. A career within this organization means you get to expand your mindset, be exposed to exciting possibilities and, through their charitable initiatives, you will directly contribute to impacting the lives of millions across the world. In this role, you will be responsible for working in a collaborative manner with customers to support them with their financial commitments. You’ll be working amongst a dynamic, engaging and social team while reporting through approachable management.
**The Job..**
Reporting through to the Collections Team Leader, you will be responsible for the following duties:
- Collection of overdue consumer accounts which are up to 90 days in arears.
- Helping clients through the recovery process and working with them in a collaborative manner to work out best outcome for both the bank and the customer
- Receive inbound calls regarding account updates and overdue account queries
- Communicating with internal and external parties as appropriate to solve customer queries
- Assessing clients for financial assistance and working closely with the hardship team as required
- Helping customers understand their financial commitments to prevent future arrears
- Working to achievable team KPI’s and targets
**You.**
To be successful in this role, you must have experience in the following areas:
- Minimum 12 months experience working within customer service in the banking industry.
- Exceptional relationship building skills with a compassionate yet results focused nature
- Ability to build relationships with a customer centric and soft approach to collections
- Comfortable working in a fast paced, considerate and professional environment in the heart of the CBD
**How to apply..**
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