Collections + Hardship Specialists

1 week ago

Sydney, New South Wales, Australia SB Recruitment Full time

Salary:

  • Contract Type:
  • Full Time
  • Location:
  • Sydney
  • NSW
  • Industry:
  • Banking & Finance
  • Contact Name:
  • Sarah Bolster
  • Contact Phone:
  • Date Published:
  • 05Jan2023
-
The Company.


Hiring over 15,000 staff across 31 different countries, this global giant is looking to hire you into their reputable customer solutions division.

A career within this organization means you get to expand your mindset, be exposed to exciting possibilities and, through their charitable initiatives, you will directly contribute to impacting the lives of millions across the world.

In this role, you will be responsible for working in a collaborative manner with customers to support them with their financial commitments.

You'll be working amongst a dynamic, engaging and social team while reporting through approachable management.

The Job.
Reporting through to the Collections Team Leader, you will be responsible for the following duties:

  • Collection of overdue consumer accounts which are up to 90 days in arears.
  • Helping clients through the recovery process and working with them in a collaborative manner to work out best outcome for both the bank and the customer
  • Receive inbound calls regarding account updates and overdue account queries
  • Communicating with internal and external parties as appropriate to solve customer queries
  • Assessing clients for financial assistance and working closely with the hardship team as required
  • Helping customers understand their financial commitments to prevent future arrears
  • Working to achievable team KPI's and targets

You.
To be successful in this role, you must have experience in the following areas:

  • Minimum 12 months experience working within customer service in the banking industry.
  • Exceptional relationship building skills with a compassionate yet results focused nature
  • Ability to build relationships with a customer centric and soft approach to collections
  • Comfortable working in a fast paced, considerate and professional environment in the heart of the CBD

How to apply.

  • Hardship Collections Specialist

    1 week ago

    Sydney, New South Wales, Australia people2people Full time

    Up to $90,000+s City Fringe + WFH Great company benefitsThis national bank invests in its people rather than shareholders and has provided outstanding services for their customers for decades. The raft of industry awards they have won over the last 4 years are testament to this approach. Due to growth in the bank, they are seeking an experienced Hardship...

  • Hardship Specialist

    1 week ago

    Sydney, New South Wales, Australia MARS Recruitment Full time

    Location: Sydney CBDThis is a great opportunity to join an Australian non-bank lender as a Financial Hardship Specialist within the Mortgage space.Reporting directly to the Head of Department, the successful candidate will be responsible for offering aid and resolutions to customers encountering challenges in meeting their monthly repayments owing to...

  • Hardship and Collections Officer

    1 week ago

    Sydney, New South Wales, Australia Thinktank Property Finance Full time

    Thinktank is one of Australia's largest and fastest growing Residential and Commercial Property Non-Bank Lender with a multi-office presence across Australia. Supported by major local and international institutions, the company is well established in the property finance market and ongoing growth has now led to a need for an experienced Hardships and...

  • Financial Hardships Specialist

    1 week ago

    Sydney, New South Wales, Australia SB Recruitment Full time

    Salary: Contract Type: Full Time Location: Sydney NSW Industry: Banking & Finance Contact Name: Sarah Bolster Contact Phone: Date Published: 05Mar2023- The CompanyThis multi award winning bank has been a market leader for over 60 years and provide finance to over 100,000 members nationally. While being an innovative leader they are also a trusted name...

  • Manager - Hardship

    1 week ago

    Sydney, New South Wales, Australia SB Recruitment Full time

    Salary: Contract Type: Full Time Location: Sydney NSW Industry: Banking & Finance Contact Name: Sarah Bolster Contact Phone: Date Published: 02Jan2023- The Company.Based in the heart of the CBD, this global financial services company is searching for a dedicated Senior Manager to lead a division of Hardship Specialists. This organization is at the forefront...

  • Hardship Officer

    1 week ago

    Sydney, New South Wales, Australia Oxygen Recruitment & HR Full time

    Hardship Officer May 1, 2024 Banking & Finance Sydney $85,000 + super - Monday to Friday role CBD Location - Beautiful award winning office space Utilise your secured product hardship experience Specialising in residential mortgages, this non-bank lender is rapidly growing within the national market. Having been through a recent rebranding, this...

  • Hardship Officer

    1 month ago

    Sydney, New South Wales, Australia Angle Finance Full time

    Angle Finance is a leading non-bank asset finance company operating in the rapidly growing intermediary asset finance market. Our signature is Faster, Easier Finance, provided by consistent, predictable and reliable service propositions in everything we do. Our people make us remarkable. So we've built a culture of empowerment, enabling our people to make...

  • Hardship Officer

    1 week ago

    Sydney, New South Wales, Australia Angle Finance Full time

    Angle Finance is a leading non-bank asset finance company operating in the rapidly growing intermediary asset finance market. Our signature is Faster, Easier Finance, provided by consistent, predictable and reliable service propositions in everything we do. Our people make us remarkable. So we've built a culture of empowerment, enabling our people to make...

  • Hardship Officer

    3 weeks ago

    Sydney, New South Wales, Australia Angle Finance Full time

    Angle Finance is a leading non-bank asset finance company operating in the rapidly growing intermediary asset finance market. Our signature is Faster, Easier Finance, provided by consistent, predictable and reliable service propositions in everything we do. Our people make us remarkable. So we've built a culture of empowerment, enabling our people to make...

  • Hardship Officer

    1 week ago

    Sydney, New South Wales, Australia Angle Finance Full time

    Hardship OfficerAngle Finance is a leading non-bank asset finance company operating in the rapidly growing intermediary asset finance market. Our signature is Faster, Easier Finance, provided by consistent, predictable and reliable service propositions in everything we do.Our people make us remarkable. So we've built a culture of empowerment, enabling our...

  • Senior Hardship

    3 weeks ago

    Sydney, New South Wales, Australia Randstad Australia Full time

    Senior Hardship & Recoveries OfficerMust have:Hardships/Financial Assistance Experience (Mortgage or Asset Finance)Sound knowledge and demonstrated understanding of current ASIC Debt Collections Guidelines, NCCP, Privacy Act, APRA APS 220 and COBCOP as well as IDR and EDR processesAustralian Citizen or Permanent Resident only Your new company Join this...

  • Senior Hardship

    1 month ago

    Sydney, New South Wales, Australia Randstad Australia Full time

    Senior Hardship & Recoveries OfficerMust have:Hardships/Financial Assistance Experience (Mortgage or Asset Finance)Sound knowledge and demonstrated understanding of current ASIC Debt Collections Guidelines, NCCP, Privacy Act, APRA APS 220 and COBCOP as well as IDR and EDR processesAustralian Citizen or Permanent Resident only Your new company Join this...

  • Financial Hardship Team Leader

    3 weeks ago

    Sydney, New South Wales, Australia Randstad Australia Full time

    Financial Hardship Team LeaderYour new companyJoin this established non-bank lender based in Sydney CBD, empowering homeowners and businesses with tailored lending solutions for over 20 years. Committed to providing innovative and quick lending options to clients in Australia and New Zealand, known for respectful communication and quality service. Offering...

  • Financial Hardship Team Leader

    1 month ago

    Sydney, New South Wales, Australia Randstad Australia Full time

    Financial Hardship Team LeaderYour new companyJoin this established non-bank lender based in Sydney CBD, empowering homeowners and businesses with tailored lending solutions for over 20 years. Committed to providing innovative and quick lending options to clients in Australia and New Zealand, known for respectful communication and quality service. Offering...

  • Hardship Team Leader

    1 week ago

    Sydney, New South Wales, Australia SB Recruitment Full time

    Salary:Contract Type: Full Time- Location: Sydney NSW- Industry: Banking & Finance- Contact Name: Jenny Quigley- Contact Phone:- Date Published: 05Apr2024- The CompanyFor more than 60 years, this multi-award-winning bank has been at the forefront of the industry, providing financial support to over 100,000 members across the country. Known for innovation and...

  • Senior Financial Hardship Officer

    1 week ago

    Sydney, New South Wales, Australia Mars Recruitment Full time

    Location: Sydney CBDThis is a great opportunity to join an Australian non-bank lender as a Financial Hardship Specialist within the Mortgage space.Reporting directly to the Head of Department, the successful candidate will be responsible for offering aid and resolutions to customers encountering challenges in meeting their monthly repayments owing to...

  • Hardship Analysts

    1 week ago

    Sydney, New South Wales, Australia NAB - National Australia Bank Full time

    Hardship Analysts:Job no: 793971Business unit: Personal BankingWork type: Permanent Full timeRegion: NSW- Sydney CBD, NSW- Sydney inner- You'll have the opportunity to have an impact on a broad range of stakeholders:- We grow great leaders who inspire and energise their teams:- Bring your ideas, ambitions, and passions both in and outside of work:- Group2...

  • 15h Left senior hardship

    1 week ago

    Sydney, New South Wales, Australia Randstad Full time

    Senior Hardship & Recoveries Officer Must have: Hardships/ Financial Assistance Experience (Mortgage or Asset Finance) Sound knowledge and demonstrated understanding of current ASIC Debt Collections Guidelines, NCCP, Privacy Act, APRA APS 220 and COBCOP as well as IDR and EDR processes.Australian Citizen or Permanent Resident onlyYour new companyJoin this...

  • Hardship Officer

    1 week ago

    Sydney, New South Wales, Australia AMP Full time

    Hardship OfficerIf you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into...

  • Senior Collections Specialist

    1 week ago

    Sydney, New South Wales, Australia Zip Pay Full time

    Senior Collections Specialist (Loss Recoveries) at Zip Co LimitedDescription Build trust and negotiate repayments with customers facing financial challenges Work in a team setting managing your workload and multiple cases Office based in Circular Quay, operating 2-3 days a week Embark on an Adventure with Zip Join our Collections team at Zip, where we...