Client Support Officer

2 weeks ago


Ballarat, Australia Department of Families, Fairness and Housing Full time

Location: Western Region | Ballarat

Job type: Full time / Until 30.Jun.2024

Organisation: Department of Families, Fairness and Housing

**Salary**: $73,842 - $89,661

Occupation: Community Services

Reference: VG/DFFH/FSV/566515A

The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a safe, respected and valued life.

Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTQI+ equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are disadvantaged and vulnerable.

We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across metropolitan, rural and regional Victoria.

If you’re having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large print), please don’t hesitate to get in touch with the contact person listed on the ad.

**THE ROLE**

**Are you**:

- Committed to providing high quality trauma-informed service delivery to clients?
- Able to communicate sensitively and effectively in complex and challenging situations?
- A high performing team player with a collaborative approach?

The Client Support Officer provides a first point of contact for people accessing the services of The Orange Door (Support and Safety Hub). Operating within the Hub Support Team, the Client Support Officer will respond to face-to-face, electronic and telephone enquiries from members of the public and partner agencies, providing responsive and timely advice and connections to services. The position will work closely with the Hub workforce to address client needs at first contact and provide tailored responses to client enquiries.The ability to respond effectively and inclusively to clients accessing the services of the Hub, and to demonstrate honesty and integrity in all interactions, underpins success in this role.

***ACCOUNTABILITIES INCLUDE**
- Support the Hub Manager and broader Hub workforce in delivering client-focused objectives as aligned with strategic policy directions for Family Safety Victoria.
- Competently and sensitively prioritise tasks to provide optimal service delivery to clients.
- Exercise advanced interpersonal communication skills in response to diverse presentations of client needs, including sensitivity to changes in behavioural presentation and indicators of risk and aggression.

**Please open the position description to read more.**

**COVID-19 VACCINATION**
The department strongly recommends (but does not mandate) that employees maintain their COVID-19 vaccination status in accordance with current **ATAGI (Australian Technical Advisory Group on Immunisation) advice**, given their individual circumstances. As of June 2023, DFFH does not require evidence of COVID-19 vaccination status.

**HOW TO APPLY**

Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.



  • Ballarat, Australia Department of Families, Fairness and Housing Full time

    THE ROLE The Client Support Officer provides a first point of contact for people accessing the services of The Orange Door (Support and Safety Hub). Operating within the Hub Support Team, the Client Support Officer will respond to face-to-face, electronic and telephone enquiries from members of the public and partner agencies, providing responsive and timely...


  • Ballarat, Australia Employment Hero Full time

    The Support People is a leading registered NDIS provider in regional Victoria, creating an inclusive world where people with disability live the life of their choosing with our support. The Junior Client Service Officer is a key support role for the delivery of our NDIS Participant services. The NDIS Client Service Officer plays an integral part in ensuring...


  • Ballarat, Australia Department of Education Full time

    Administration Support Officer - Ongoing Full Time The role of the Department of Education is to support Victorians to build prosperous, socially engaged, happy and healthy lives. It does this by supporting lifelong learning and healthy development, strengthening families and helping to equip people with the skills and knowledge for a 21st century economy...


  • Ballarat, Australia Y Kinders Full time

    **Join the Y Team!** At the Y, we believe in the power of inspired young people. Here at Y Ballarat we provide a wide range of programs and services to over 100 communities across Victoria, including rural and remote communities. We currently have over 700 staff across the state and continue to grow and develop our passionate workforce. Our children’s...


  • Ballarat, Australia Department of Education Full time

    Location: Western Region | Ballarat Job type: Full time Organisation: Department of Education **Salary**: $56,834 - $72,985 Occupation: Administration/Secretarial Reference: VG/DE/SRS/20009711A Ongoing Full Time **Administration Support Officer - Ongoing Full Time** The role of the Department of Education is to support Victorians to build prosperous,...


  • Ballarat, Australia Federation University Australia Full time

    About the role Federation TAFE is home to vocational education and training delivered by Federation University Australia offering a broad range of quality education and training programs, reflecting state and national priorities addressing the training needs of individuals and industry. You will provide administrative support to Federation TAFE...


  • Ballarat, Australia Department of Education Full time

    Location: Western Region | Ballarat Job type: Full time Organisation: Department of Education **Salary**: $74,580 - $90,558 Occupation: Administration/Secretarial Reference: VG/DE/SRS/20005839A Ongoing Full Time **School Improvement Project Support Officer - Ongoing Full Time** The primary responsibility of the School Improvement Project Support...

  • Practice Nurse

    4 weeks ago


    Ballarat, Australia Healthcarelink Support Full time

    Our client is a team thats dedicated to making a difference in people's lives every day. They are dedicated professionals, committed to delivering the highest quality of care to our patients andd they are looking for individuals who share the same passion for helping others and who are ready to grow their careers.About the roleThey are looking for someone...


  • Ballarat, Australia Federation University Australia Full time

    About the role You will implement and undertake complex administrative processes required for program and course development, undertaking accreditation and re-accreditation, and marketing and engagement activities for the Higher Education Institute/s. You will: coordinate the administrative requirements and provide administrative support to program...


  • Ballarat, Australia Sonova Full time

    Who we are In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we - through our core business brands Phonak, Unitron, Hansaton, Advanced...

  • Information Officer

    4 weeks ago


    Ballarat, Australia Department of Education Full time

    Ongoing/Full-Time VPSG3 Does this sound like you?* You are passionate about contributing to student support services in Victoria* Enjoy providing an exceptional customer experience* Are experienced in providing front-line advice and support If you have experience in student engagement in a post-secondary education setting and have a customer care mindset, we...


  • Ballarat, Australia City of Ballarat Full time

    **Permanent, Full-time opportunity**: - **40 Hours per week with the benefits of a Monthly RDO**: - **Band 5 Salary range between $69,531 - $79,372.80 per annum plus super** *** The Ballarat Animal Shelter, managed by the City of Ballarat, is a safe haven for thousands of lost, surrendered, abandoned, and mistreated animals, as well as those caught up in...

  • Admin Assistant

    19 hours ago


    Ballarat, Australia Schools (Government) Full time

    Location: Western Region | Ballarat Job type: Part time / From 18/07/2024 Organisation: Schools (Government) **Salary**: Salary not specified Occupation: Education and Training Reference: 1415836 **Selection Criteria**: **SC1** Demonstrated capacity to perform duties consistent with established guidelines and frameworks, including coordinating and...


  • Ballarat, Australia Villa Maria Catholic Homes Full time

    Ballarat, VIC, Australia, 3350 - Casual - Add to favourites Favourite View favourites - **Casual hours to suit your lifestyle, available Monday - Friday**: - **Ballarat Location**: - **Opportunity to build relationships with regular clients** **About the role** As a Community Support Assistant, you will be providing support to older members of our...

  • Training Officer

    3 weeks ago


    Ballarat, Australia Serco Full time

    Are you passionate about setting people up for success?Is developing people something that motivates and drives you?We are seeking a Training Officer to join us and assist in delivering highly essential services to the Australian community. You will be playing a crucial role in delivering training programs to new and existing staff to achieve the client and...

  • Enquiries Officers

    4 weeks ago


    Ballarat, Australia Department of Premier & Cabinet Full time

    About us The Department of Government Services was established in 2023 to improve the experience for Victorian's doing business and interacting with the government. Department of Government Services brings together Digital Victoria, Service Victoria, Local Government Victoria, Consumer Affairs Victoria, the grant program centre and consolidates procurement...


  • Ballarat, Australia Department of Education Full time

    Location: Western Region | Ballarat Job type: Full time / until 30th June 2025 Organisation: Department of Education **Salary**: $74,580 - $90,558 Occupation: Administration/Secretarial Reference: VG/DE/SRS/20011658A Fixed Term Full Time until 30 June 2025 **Administration Officer - Fixed Term Full Time** The role of the Department of Education is to...


  • Ballarat, Australia Outcomes Connect Full time

    **Company Description** **Outcomes Connect Australia** is an allied health practice which is committed to delivering best-practice, outcome-focused services. We are renowned for the exceptional support we provide and our commitment to ensuring our participants achieve their goals! Our Positive Behaviour Support Model encompasses the multidisciplinary...

  • Enquiries Officers

    4 weeks ago


    Ballarat, Australia Department of Government Services Full time

    Location: Western Region | Ballarat Job type: Ongoing - full time or part time / Ongoing Organisation: Department of Government Services **Salary**: $56,834 - $72,985 Occupation: Customer Service/Call Centre Reference: VG/1788618 **About us** The Department of Government Services was established in 2023 to improve the experience for Victorian's doing...


  • Ballarat, Australia City of Ballarat Full time

    **Full time ongoing position with Monthly RDO**: - **Band 7 Salary $92,012 to $101,890 per annum plus statutory superannuation** ***: - **An exciting new opportunity to work with a dynamic team** *** **The Role** The Facilities Maintenance Project Officer will be responsible for stakeholder management, design, tendering, construction, commissioning and...