Training Officer

2 months ago

Ballarat, Australia Serco Full time
Are you passionate about setting people up for success?

Is developing people something that motivates and drives you?

We are seeking a Training Officer to join us and assist in delivering highly essential services to the Australian community. You will be playing a crucial role in delivering training programs to new and existing staff to achieve the client and contact centre’s objectives.

The Opportunity and impact

Reporting to the Learning & Development Manager, you will coordinate and facilitate new starter training and upskilling of our existing team members. The training team and Training Officer role is crucial to our success. Supported by a diverse and inclusive team, there’s opportunity for you to deepen your professional capability and grow your career.

The first few weeks in a new role and workplace is the most memorable. You’ll be working hard to ensure our new starters have the best possible initial experience. This role directly enables new starters gain confidence in their roles, building connection to: their team, Serco and our client’s purpose and values.

Success is measured on:

Managing and facilitating training programs to delivering on our contractual obligations.

· on-time delivery of training groups

· the learner experience, new starters leave training with confidence and competence in their role

· continuous improvement: seeking input from surveys and stakeholders to refresh training materials

· retention of new starters throughout the training program

About You

· must have a minimum Cert IV in training and assessment or equivalent

· bring a passion and experience in supporting others to learn and develop, understand and support different learning styles

· an understanding of contact centre operations (ideally)

· ability to be available to meet a training schedule in the office (usually 9AM-5PM on training days)

· can establish and ensure a safe and inclusive learning environment where everyone thrives

· warm and inviting interpersonal style; approachable, enthusiastic and engaging

· have high level of integrity

· have intuition and Emotional Intelligence to know who to help, what to say and to read the mood and needs of new starters

· eligibility to work for State Government (with appropriate working rights)

Daily you will:

· facilitate, deliver and support classroom style training programs

· use your admin skills to support the smooth operation of training and planning

· provide regular updates to stakeholders on the progress of training and any issues relevant to on-time delivery of training

· conduct observation, evaluation and assessment of candidate’s learning outcomes and test results

· put the “Do” in “Learn/Do/Learn by supporting new starters and coaches with consolidation training (i.e. call taking)

What you will get:

· attractive remuneration package with additional benefits

· rewards and recognition program, including awards and corporate retail discounts

· opportunities to participate in broader leadership development and influence

· ongoing training tailored for your personal development plans

· friendly and diverse team with inclusivity and care at the heart of everything we do

· opportunity to work locally in Ballarat and as part of a team which delivers valuable services to the community

This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment, which includes a national police check as an essential selection component for this role. Serco requires employees in this role to be fully vaccinated against COVID-19 to ensure the safety and wellbeing of our people. Please consider this requirement when submitting your application.

About Us

At Serco, you’ll be part of a team of more than 60,000 people delivering essential services on behalf of governments and organisations around the world. We apply world's best practice, insights and technology across six key sectors: Citizen Services, Defence, Healthcare, Immigration, Justice and Transport. But no matter your role or where you’re based, we each share the same goal – to bring service to life to make a positive difference every day. To learn more please visit www.serco.com/aspac

Serco values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people help in ways that matter.

We are committed to diversity and we encourage people to apply from different backgrounds. By joining Serco you will have access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LBGTI+) Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

NOTE: Google Chrome is the preferred browser to access Serco careers website.

  • Training Officer

    1 week ago

    Ballarat, Victoria, Australia Serco Full time

    Are you passionate about setting people up for success?Is developing people something that motivates and drives you?We are seeking a Training Officer to join us and assist in delivering highly essential services to the Australian community. You will be playing a crucial role in delivering training programs to new and existing staff to achieve the client and...

  • Training Officer

    1 week ago

    Ballarat, Victoria, Australia Serco Full time

    Are you passionate about setting people up for success?Is developing people something that motivates and drives you?We are seeking a Training Officer to join us and assist in delivering highly essential services to the Australian community. You will be playing a crucial role in delivering training programs to new and existing staff to achieve the client and...

  • Process Improvement and Training Officer

    4 days ago

    Ballarat, Australia Service Victoria Full time

    The Opportunity As we grow and become a more 'everyday' part of Victorian lives, we're adding new services and upgrading existing ones. We're looking at the potential of digital licenses, online proof of identity, accounts and payments. And these services have to be simple and fast through our mobile app. You'll also get the chance to work on continuously...

  • Process Improvement and Training Officer

    1 week ago

    Ballarat, Victoria, Australia Service Victoria Full time

    The OpportunityAs we grow and become a more 'everyday' part of Victorian lives, we're adding new services and upgrading existing ones. We're looking at the potential of digital licenses, online proof of identity, accounts and payments. And these services have to be simple and fast through our mobile app.You'll also get the chance to work on continuously...

  • Information Officer

    2 months ago

    Ballarat, Australia Department of Education and Training Full time

    Ongoing/Full-Time VPSG3 The Information Officer uses the Victorian Skills Gateway resource and other digital platforms such as YourCareer, My Skills, Labour Market Insights and other online career information sources to provide information and advice to students about occupations, quality training providers, accredited courses and pathways. The role assists...

  • Process Improvement

    4 weeks ago

    Ballarat, Australia Service Victoria Full time

    Are you looking for a role where you can use your training, communication and continous improvement skills in a contact centre setting? Working within our Digital Customer Support team, you will ensure a top class support experience for our customers and Victorian agency stakeholders by operating and continuously improving our critical 1st line support...

  • Process Improvement

    2 days ago

    Ballarat, Australia Service Victoria Full time

    Are you looking for a role where you can use your training, communication and continous improvement skills in a contact centre setting? Working within our Digital Customer Support team, you will ensure a top class support experience for our customers and Victorian agency stakeholders by operating and continuously improving our critical 1st line support...

  • Process Improvement and Training Officer

    4 days ago

    Ballarat, Australia Service Victoria Full time

    Location: Western Region | Ballarat Job type: Full time / 12 Months Organisation: Service Victoria **Salary**: $73,842 - $89,661 Occupation: Customer Service/Call Centre Reference: VG/1736534/CM Customer Experience I Fixed Term - 12 Months I VPS3 **The Opportunity** As we grow and become a more 'everyday' part of Victorian lives, we're adding new...

  • Process Improvement

    4 weeks ago

    Ballarat, Australia Service Victoria Full time

    Location: Western Region | Ballarat Job type: Full time / Until 27 June 2025 Organisation: Service Victoria **Salary**: $74,580 - $82,571 Occupation: Customer Service/Call Centre Reference: VG/CA/1776923 Process Improvement & Training Officer I VPS3I Fixed Term until 27 June 2025 I $74,580 - $82,571 (plus 11% super) **Are you looking for a role where...

  • Process Improvement

    2 days ago

    Ballarat, Australia Service Victoria Full time

    Location: Western Region | Ballarat Job type: Full time / Until 27 June 2025 Organisation: Service Victoria **Salary**: $74,580 - $82,571 Occupation: Customer Service/Call Centre Reference: VG/CA/1776923 Process Improvement & Training Officer I VPS3I Fixed Term until 27 June 2025 I $74,580 - $82,571 (plus 11% super) **Are you looking for a role where...

  • Assistant Training Manager

    4 weeks ago

    Ballarat, Australia The Hassett Group Full time

    Genuine career progression opportunities with rapidly growing RTO. - Highly autonomous role, travelling to and overseeing campuses across West VIC. - Salary circa $80k + super + car allowance + salary packaging. **ABOUT OUR CLIENT AND THE ROLE** Our client is an entrepreneurial RTO and established for-purpose organisation who have community development at...

  • Assistant Training Manager

    2 weeks ago

    Ballarat, Victoria, Australia The Hassett Group Full time

    Genuine career progression opportunities with rapidly growing RTO. Highly autonomous role, travelling to and overseeing campuses across West VIC. Salary circa $80k + super + car allowance + salary packaging.ABOUT OUR CLIENT AND THE ROLEOur client is an entrepreneurial RTO and established for-purpose organisation who have community development at the heart of...

  • Data & Training Supervisor

    3 weeks ago

    Ballarat, Australia Grampians Health Full time

    Location: Western Region | Ballarat Job type: Part time Organisation: Grampians Health **Salary**: Salary not specified Occupation: Administration/Secretarial Reference: 17448 **Data & Training Supervisor** **Permanent Part time** **20 hours per fortnight** **Fixed term** **$37.67 per hour** **About Grampians Health** Grampians Health was established...

  • Data & Training Supervisor

    3 weeks ago

    Ballarat, Australia Ballarat Health Services Full time

    **Data & Training Supervisor** **Permanent Part time** **20 hours per fortnight** **Fixed term** **$37.67 per hour** **About Grampians Health** Grampians Health was established 1 November 2021, bringing together Edenhope and District Memorial Hospital, Stawell Regional Health, Wimmera Health Care Group and Ballarat Health Services to deliver safe,...

  • Ed Support Level 1-range 2

    3 weeks ago

    Ballarat, Australia Education and Training Full time

    Location: Western Region | Ballarat Job type: Part time / From 13/02/2023 - 28/01/2024 Organisation: Education and Training **Salary**: Salary not specified Occupation: Education and Training Reference: 1328028 **Selection Criteria**: **SC1** Demonstrated capacity to perform duties consistent with established guidelines and frameworks, including...

  • Data & Training Supervisor

    1 week ago

    Ballarat, Victoria, Australia Grampians Health Full time

    Location: Western Region | BallaratJob type: Part timeOrganisation: Grampians HealthSalary: Salary not specifiedOccupation: Administration/SecretarialReference: 17448Data & Training SupervisorPermanent Part time20 hours per fortnightFixed term$37.67 per hourAbout Grampians HealthGrampians Health was established 1 November 2021, bringing together Edenhope and...

  • School Administration

    4 weeks ago

    Ballarat, Australia Education and Training Full time

    Location: Western Region | Ballarat Job type: Full time / From 06/02/2023 - 26/01/2024 Organisation: Education and Training **Salary**: Salary not specified Occupation: Administration/Secretarial Reference: 1327140 **Selection Criteria**: **SC1** Demonstrated experience and skills in Office Administration. **SC2** Demonstrated capacity to supervise...

  • Ed Support Level 1-range 2

    4 weeks ago

    Ballarat, Australia Education and Training Full time

    Location: Western Region | Ballarat Job type: Part time / From 06/03/2023 - 26/01/2024 Organisation: Education and Training **Salary**: Salary not specified Occupation: Administration/Secretarial Reference: 1331992 **Selection Criteria**: **SC1** Demonstrated experience and skills in offering administrative assistance in a variety of settings and the...

  • Teacher Aide

    4 weeks ago

    Ballarat, Australia Education and Training Full time

    Location: Western Region | Ballarat Job type: Part time / From 24/04/2023 Organisation: Education and Training **Salary**: Salary not specified Occupation: Teacher Reference: 1336354 **Selection Criteria**: **SC1** Capacity to undertake routine support tasks across a range of functions in one or more work areas within a school environment, including...

  • Aboriginal and Torres Strait Islander Support

    1 week ago

    Ballarat, Victoria, Australia Education and Training Full time

    Location: Western Region | BallaratJob type: Full time / From 13/03/2023Organisation: Education and TrainingSalary: Salary not specifiedOccupation: Education and TrainingReference:Selection Criteria:SC1 Demonstrated knowledge, experience and/or skills in providing a culturally responsive learning environment for students that has optimal impact and pathways...