Information Officer

1 month ago


Ballarat, Australia Department of Education Full time

Ongoing/Full-Time
VPSG3
Does this sound like you?* You are passionate about contributing to student support services in Victoria* Enjoy providing an exceptional customer experience* Are experienced in providing front-line advice and support
If you have experience in student engagement in a post-secondary education setting and have a customer care mindset, we want to hear from you

The Information Officer uses the Victorian Skills Gateway resource and other digital platforms such as YourCareer, My Skills, Labour Market Insights and other online career information sources to provide information and advice to students about occupations, quality training providers, accredited courses and pathways.
The role assists in the development of digital tools for the Client Information and Support channels. The role will contribute to the improvement of student support services across the student journey and will contribute to projects across the Division as required.

**The Information Officer will demonstrate the following**:

- Experience in delivering high quality front-line advice and support
- Experience and knowledge in complaints handling, preferably relating to training providers, post-secondary students and within a government context
- Experience in student engagement in a post-secondary education setting
- Desire to deliver an exceptional customer experience
- A customer care mindset
- Experience and interest in using cloud-based collaboration tools and digital engagement channels including eDM and webchat
- Willingness to contribute to a small high performing team and follow established standard processes, scripts and business rules
- Interest in continuous improvement, working in agile ways and adopting digital technologies
- Preferred experiences in or understanding of post-secondary education pathways.

For more details regarding this position please see the attached position description.
Applicants requiring adjustments can contact the nominated contact person.
Applications close 29 March 2023



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