Customer Contracts Analyst

3 months ago

Bowen Hills, Australia Stryker Full time

We are excited to be named one of the World’s Best Workplaces by Fortune Magazine
We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location specific.

We're looking for a **Customer Contracts Analyst** to join our **ProCare** Servicing Division

This role is perfect for recent graduates with an analytical skillset who want to build a career at **Stryker.**

**Stryker**

We are proud to be a worldwide leader in the medical device industry that is committed to changing lives through collaboration, dedication and ground-breaking technology. We provide innovative orthopedic implants as well as state-of-the-art medical and surgical equipment to help people lead more active and more satisfying lives. With a team in excess of 850 employees we have a strong presence in all capital cities across Australia and New Zealand. Our employees are passionate, set high standards and strive to deliver exceptional results in all that they do. This desire to achieve, combined with a great deal of hard work, has placed Stryker among the largest, best run and most admired companies.

**About the role**

Many of Stryker's hospital and ambulance customers chose to have ongoing servicing contracts with us whereby our team of engineers will repair and maintain their Stryker devices. This commercially crucial role is responsible for owning and driving the process of service contract renewals and warranty expirations for Stryker customers. You will also support inbound lead nurturing, quoting and contract billing in order to drive sales growth and guide strategic decision making using data and presentations to leadership.

**Responsibilities**
- ANZ & East Asia contract billing and quoting
- Managing all renewals, opportunities & strategies for service contracts together with divisional sales teams
- Generate and communicate new leads to designated sales representatives & indirectly influence a team of sales representatives to manage new contracts and renewals
- Work cohesively to educate Sales Representatives and team members on service contract pricing and strategies
- Work with respective marketing and sales, ensuring service revenues are optimized in line with product obsolescence & PLCM
- Attend customer meetings independently or jointly with sales, as needed, to provide expert understanding of products and services provided
- Researching data sources, monitoring of data and conducting analysis to provide business insight and recommendations
- Assisting with the establishment of performance indicators, maintaining metric data and estimating models.
- Partner with our third-party service providers across the ANZ/EA region which will drive increased profitability, efficiency, and customer experience.Support contracts review frameworks, as well as regular business reviews in partnership with service leaders.

**Experience & Requirements**
- Tertiary qualifications are preferred with information systems, finance, accounting, logistics/inventory management or engineering.
- Over 1 year experience in contracts management or business analytics
- Commercial acumen, presentation skills and a focus on driving business growth
- Excellent oral and written communications skills, effective inter-personal skills, and the ability to work with personnel at all organizational levels.
- Business process improvement capability and ability to contribute to and implement systematic improvements
- Strong analytical aptitude with proven ability to analyse/interpret data and provide insight to other departments
- Professional Experience and success working with people from multiple cultures and backgrounds

**Culture & Benefits**

At Stryker, you can expect an attractive package including a broad range of discounts and benefits from a range of partners This is a genuine opportunity for an ambitious and customer focused individual to progress and grow your career with a leading global medical device company that offers countless development opportunities.

**Some of our benefits include**
- Join one of Australia’s Best Places to Work in 2020
- Multiple financial benefits including health care, financial wellbeing, insurance benefits.
- Ongoing training and opportunities for career progression
- Paid Parental leave schemes
- Volunteer Days
- Being part of one of the world’s largest and most recognizable brands.
- Excellent team culture - we have fun whilst we work
- A Leader who will support & guide you throughout your career
- Access to employee benefits
- Access to our career and self-development program from day one
- Work with likeminded individuals who are driven by exceeding targets and improving patient outcomes

**To join us click apply**

Stryker is a global leader in medical technologies and, together with its customers

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