Crew Performance Manager

3 weeks ago


Sydney, Australia Qantas Airways Limited Full time

Take an opportunity to lead, coach and develop a high performing team of cabin crew- Challenge yourself in this multi-faceted and dynamic operational role- Permanent opportunity based at Sydney Airport

Today, we’re busy planning for tomorrow as we continue with our exciting restart of our international operation. We look to the future to guide the way we innovate, helping us stay relevant and responsive in an always evolving industry. Sporting our iconic uniforms, our cabin crew make our passengers feel at home, even when they’re thousands of feet in the air.

We see expectations as a challenge. High expectations are welcomed, and we’re always aiming for excellence.

We have an opportunity for a Crew Performance Manager to join our Qantas International business where you will lead and manage the end-to-end employment relationship for a team of around 200 Cabin Crew (On-Board Managers and Flight Attendants). You will play an integral role in ensuring a continual focus on safety, service and productivity, whilst cultivating a high-performance culture amongst a large, diverse and industrialised workforce. Through effective people management and collaborating with partner areas to act on trends affecting Cabin Crew service delivery/productivity, you will contribute greatly to business plan objectives.

What you’ll bring to the role:
- A Tertiary level education or equivalent relevant work experience- Proven experience managing performance across a large team, with the ability to motivate and influence staff in a team environment- Clear understanding of the Qantas customer experience proposition- Experience in working within industrialised workplace environments with case management and investigation experience- Extensive experience in people management, including performance and absenteeism management- Developed business acumen and commitment to service excellence- Strong stakeholder management, communication and interpersonal skills- Demonstrated ability to prioritise and perform multiple tasks, highly organised with excellent time management skills

Our experience lives with our people. We leverage this wisdom through mentoring, providing valuable learning and support for our leaders of tomorrow.

Applications close: Friday 20 January 2023



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