Help Desk Technician

2 months ago

Armadale, Australia The King David School Full time

The King David School in Armadale, Victoria, requires an ICT Helpdesk Technician to provide support to staff and students across all campuses.

This is a full-time position commencing as soon as possible

Working within the ICT Department, you will effectively classify, prioritise, resolve or escalate requests with the highest level of service and professionalism.

**Requirements**:

- Working knowledge of Microsoft Windows 10, including administrative functions.
- Working knowledge of OS X and Apple iOS
- Working knowledge of Windows Server 2016/2019, VMware, ESXi
- Working knowledge of Active Directory
- Sufficient understanding of networking, TCP/IP, and wireless infrastructure.
- Attention to detail.
- Demonstrated ability to work with families, children and educators with diverse needs and/or backgrounds in a culturally safe and competent manner
- Knowledge of developing trends in ICT.
- Sufficient understanding of networking, TCP/IP, and wireless infrastructure.
- Excellent problem-solving and analytical skills with the ability to take ownership of delivering support to issues from end to end, prioritizing and escalating where required.
- Excellent written and spoken English and good telephone manner.
- Excellent planning and organization strategies. Must have the ability to prioritize work requests to ensure time is utilized effectively.
- Ability to work independently.
- Working With Children Check.

**Requirements**:
The following experience would be highly regarded but is not essential.
- ICT qualification highly desirable.
- Minimum 2 years’ experience working in a school or closely related occupation.
- Experience working with Synergetic Management System.
- Experience working with MSSQL/MySQL.
- Experience working with Google Apps.
- Working knowledge of VMWare ESXi

**Salary**
$76,000 - $86,000
- The King David School is a co-educational progressive Jewish Day School catering for students from Preschool to VCE. Established on the principles of inclusion, egalitarianism and social justice, we value individuality and self-expression, a strong Australian identity, and students’ intellectual, cultural and social development within a progressive Jewish environment. 40% of our staff are not Jewish. The School ranks in the top 5% for VCE results. We were 16th in the State in 2022._
- The School is committed to ensuring child safety and has a zero tolerance for child abuse. The School undertakes several screening processes to ensure the appropriate protection of children in its care. This includes reference checks, qualification checks and professional registration checks._
- The King David School is an equal opportunity employer. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community, including the Aboriginal and/or Torres Strait Islander community._

Pay: $76,000.00 - $86,000.00 per year

**Benefits**:

- Employee discount
- Salary packaging
- Visa sponsorship

Schedule:

- 8 hour shift

Work Authorisation:

- Australia (preferred)

Work Location: In person

Application Deadline: 11/10/2024
Expected Start Date: 16/09/2024

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