Front Desk Receptionist

3 days ago

Armadale, Australia Arrow Health Full time

**JOB LOCATION: Armadale VIC 3143**

**About the Business**

Arrow Health is a cutting-edge addiction treatment organization dedicated to transforming lives. We believe in providing individuals and families with the opportunity to change, grow, and reconnect. Our diverse teams work tirelessly to reduce drug use, improve mental health, and rebuild the connections that matter most.

**Why Arrow Health**:
**Make a Difference**: Are you committed to making a positive impact on someone’s life? Join our team of compassionate individuals dedicated to creating change.
**Reputation in Mental Health**: Arrow Health has established a stellar reputation in the Mental Health sector. This is your chance to be part of a team that’s leading the way in transformative care.

**About the Role**

We are on the lookout for an empathetic and compassionate individual who loves providing a high standard of customer service. As a Front Desk Receptionist, you’ll be the face of our team, representing us at the front reception desk. Your role is crucial as you advocate for our programs, supporting residents and their families.

**Key Responsibilities**:

- **Client Relationship Management**: Engage with prospective clients and families, offering empathy and understanding
- **Administrative Support**: Coordinate all front-desk reception activities, handle billing, invoicing, and payments using Xero
- **Housekeeping**: Ensure the office operates smoothly by managing general housekeeping and presentation within the facility
- **Operational Support**: Manage agendas, appointments, and other operational requirements as required

**What We Are Looking For**:

- **Customer Service Skills**: Excellent phone and customer service skills with a focus on providing real help
- **Experience**: Previous experience in Office Administration, Executive Assistance, or a similar role
- **Emotional Intelligence**: Strong emotional intelligence to manage complex work and interactions
- **Technical Proficiency**: Intermediate use of Office 365 programs (Word, Excel, Outlook)v
- **Health Services or Mental Health Experience**: Preferred, but not mandatory
- **Attention to Detail**: Great attention to detail, even in high-pressure situations

**Bonus Points If You Have**:

- Understanding of community services and AOD support
- Prior experience and skills in Mental Health and Risk assessments

**About you - Essential Criteria**

Receptionist experience: 1 year
Current and valid Driver’s Licence
Police Check

**To Apply**

Or call: 03 9533 7888 and ask for Maja
You must be allowed to work in Australia with no limitations or temporary visa conditions.

Arrow Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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